IT Specialist

Are you ready to join a dynamic, innovative team and become an industry leader? Mubea is a global automotive supply company that can give you the career of your dreams. We employee over 17,200 employees in 20 countries and you could be one of them! If you are ambitious, focused, open minded and want be part of the development, manufacture and sales of technical products of the highest quality, specifically in the areas of chassis, body, powertrain, e-mobility and electrification, you should apply now!

The IT Specialist is responsible for IT needs in Florence, Mexico, and Auburn Hills. This role will work directly with the IT team in Florence to provide support for all users in Florence and remotely to the MEC and Mexico. Oversees the support of internal customers encountering problems using computer hardware, software, and peripherals. Resolves issues primarily in person, e-mail, and through ticketing system. Establishes and maintains systems that provide solutions to support the entire campus. Develops solutions to reoccurring problems.

Duties and Responsibilities

• Serve as contact point for IT technical issues.
• General hardware support – Computers, Printers, Phones, Barcode Scanners.
• Resolves technical issues to ensure a quality support environment and to obtain maximum customer satisfaction.
• Develops plans and objectives and participates in cross-functional projects and business initiatives to improve operational performance for the organization.
• User provisioning administration, including but not limited to; Windows account, active directory, security groups, and folder access.
• Assists in the development and implementation of projects and initiatives.
• Equipment lifecycle planning.
• Works with internal customers to resolve issues.
• Interacts with Vendors to provide services and solutions to the facility.
• Resolves customer escalations as appropriate.
• Strong technical knowledge, able to support a wide set of technologies, including Windows 7-10, Windows Server, Active Directory, AS400, MS Office.
• Imaging and deployment of new computers.
• Assist with ongoing initiatives to secure OT (Operational Technology) devices.
• Strong customer service and people skills.
• Assist remote users with connectivity issues.

Qualifications

• Associates degree in Information Technology, or 3+ years equivalent IT experience
• Strong computer literacy including MS office, Excel skills
• Can-do positive attitude, strong analytical and investigative skills
• High attention to detail and accuracy
• Focused and driven to not only analyze problems, but collaborate to identify and deliver solutions
• Ability to work in the detail, but also see the big picture
• Team player with ability to effectively communicate with those from the shop floor through senior leadership, conveying technology information in a clear, concise and understandable way.

Preferred Education and Experience: 

• Experience in automotive manufacturing and /or engineering and sales driven businesses
• Experience working in a global, international organization (German preferred)

What We Offer

In addition to forward-looking perspectives in our growing family company worldwide, Mubea provides the opportunity for continuous development, actively supporting your ideas and goals. We pride ourselves on offering an exceptional health and welfare benefits package to all of our employees. As a member of our team you will be eligible to participate in a full menu of benefits, including: medical, dental and vision insurances; company and voluntary life insurances; paid time off; and, a matching 401(k) plan. Take advantage of the diverse career opportunities at Mubea and enhance our team!