Automotive Service Advisor

Job Description

Job Description

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

About Us:

Runde Auto Group is a family-owned group of dealerships spread across Illinois, Wisconsin. and Iowa.  Our central headquarters is Runde Chevrolet, located in East Dubuque IL.  In all, we offer eight new vehicle brands across 4 locations: Chevrolet, Buick, GMC, Ford, Chrysler, Dodge, Jeep and Ram, along with a great selection of pre-driven vehicles.

At Runde’s you’ll find a fast-paced synergistic culture in which everyone works together for the benefit of our customers.  Our dealership strives to create an environment that fosters unique talents and, at the same time, rewards ambition and productivity.  

A customer-focused commitment to excellence has helped make Runde Auto Group the largest and most highly rated dealership in the Tri-State area.  It’s also the reason Runde Auto Group has repeatedly been selected as the Best Dealership in the Tri-States, according to Hospice of Dubuque’s annual Best Fest voting. Simply put, people want to work with us, organizations want to partner with us, and customers come to us time and time again for their personal and business-related vehicle needs.

Our dealership’s work environment offers staff members a fully-engaged work day while encouraging a healthy work-life balance.  If you’d like to become a part of the Tri-State’s fastest growing dealer group, we will provide you with the training, support and encouragement you need to succeed.  

Full-Time Employee Benefits:

• Competitive compensation package
• Paid single Health insurance plan
• Company Paid Life and Disability insurance
• Vision and Dental plans available
• 401K plan with employer match
• Parts & Labor Discounts
• Vehicle Purchase Discounts
• Paid vacation, holidays and sick leave

Responsibilities:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

Qualifications:

• High school diploma or equivalent
• Valid driver’s license & clean driving record
• Automotive service advisor experience
• Ability to read, write and speak English fluently 
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

Runde Auto Group is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.