PM Receptionist

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The Afternoon Receptionist assists the KGH staff in providing an organized, smooth, and operational clinic. The Afternoon Receptionist must present in a professional manner, display excellent customer service, and be able to assist clients, therapists, and management.

Job Responsibilities

• Welcomes current and prospective clients and other guests in a prompt and friendly/professional manner, responding to inquiries with a sense of urgency.

• Answers incoming calls and provides accurate information to callers, taking messages or transferring calls when appropriate.

• Notifies appropriate parties of client cancellations, late pickups, etc.

• Carries out office operations such as typing, photocopying, scanning, filing, computer work, and other office activities.

• Sorts and distributes incoming and outgoing mail including items received from clients and completes IT device shipping and receiving.

• Follows the check out process and maintains the float IT equipment.

• Assists in requesting and collecting updated documentation from families and visitors.

• Maintains a clean and welcoming waiting room, kitchen, and restroom.

• Ensures waiting room materials and client information bulletin boards are organized and current.

• Dispenses and stocks office, restroom, and therapy room supplies.

• Supports staff and management with client and clinic related tasks including maintenance of therapy rooms with necessary materials and sanitizing items.

• Performs opening and/or closing duties to include wiping counters, running dishwasher, turning on/off appliances, unlocking/locking doors and filing cabinets, etc.

• Always maintains confidentiality, adhering to HIPAA/HITECH laws and regulations.

• Complete other job-related duties as assigned.

Required Skills and Qualifications

QUALIFICATIONS:

• Outstanding customer service

• Able to communicate effectively with professional staff and parents

• Strong listening, oral, and written communication skills

• Trustworthiness and dependability

• Must be adaptable to a changing work environment

• Ability to organize and act on several activities concurrently

EDUCATION/CERTIFICATION:

Required

1. Must be a minimum of 16

Preferred

1. High school diploma or college degree

EXPERIENCE:

• Knowledgeable in computer software (Word, Excel, Power Point, etc.)

• Familiarity with children with special needs a plus