Patient Services Representative I

Patient Services Representative

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Patient Services Representative facilitates all components of patient registration by accurately and efficiently handling the day-to-day operations relating to a patient's scheduled appointment. This includes obtaining all necessary demographic and financial information to ensure that the most accurate patient data is obtained and populated into the patient record. This role is also responsible for creating a positive patient experience and representing Savista and partner organizations in a professional manner.

Essential Duties & Responsibilities:

• Interview patients in-person and/or by phone to obtain all required information for hospital records and billing systems. Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures.
• Verify insurance coverage and obtains authorization for all services requiring pre-certification.
• Process internal and out-going referrals, as needed, per department procedures
• Perform clerical functions as needed, including answering phones, taking messages, chart processing, faxing and scanning.
• Collect and process upfront deposits or set-up payment arrangements, as required.
• Screen patient for Medicaid, Affordable care Act or hospital sponsored financial program and provides appropriate documentation and referral.
• Assist other team members where necessary
• Adhere to department policies and procedures related to verification of eligibility, benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties
• Understand and maintain operations knowledge of Medicare and other state and federal government payor compliance requirements for the population served
• Participate in departmental performance improvement initiatives

Minimum Requirements & Competencies:

• High school diploma or equivalent
• At least six months of experience working in a role within a customer-facing, fast paced environment with high volume of either calls or in-person requests.
• Experience communicating effectively with a customer and simplifying complex information.
• Ability to navigate Internet Explorer and Microsoft Office.
• Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement of performance metrics.
• Demonstrated ability to meet or exceed performance metrics.
• Ability to handle sensitive information and maintain HIPAA compliance

Preferred Requirements & Competencies:

• High school diploma or GED.
• 6+ months of experience in a customer service role, interacting directly with customers in person with responsibility and accountability for superior customer experience.
• Demonstrated ability to effectively verbally communicate with customers in an attentive, friendly and engaging manner in alignment with Savista's values.
• Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience working with customer support including issue resolution management.
• Ability to multi-task and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail.

Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $21.00 to $23.00 However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.