Customer Service & Account Research Representative

Job Description

Job Description

Description:About Us

Founded in 1945, we are a stable, small-company environment with a global footprint. As a world leader in breath alcohol detection field , we provide instruments to a global market. We are looking for a dedicated professional to join our very busy office and help us maintain the high standards our customers have expected for over 80 years.

We are looking for a high-energy investigator who treats every account setup like a mission-critical project. This role requires a unique blend of technical aptitude and extreme attention to detail . You will be managing complex variables including pricing concessions, software-specific instrument configurations, and dry gas specifications, just to name a few.

The ideal candidate is a self-starter who can pivot instantly between high-level technical data and urgent customer support without letting a single detail fall through the cracks.

• Technical Onboarding & Research: Conduct deep-dive research for new and existing customer setups.
• Financial Precision: Manage and audit pricing concessions to ensure billing accuracy. One small error here impacts the bottom line and customer trust.
• System Integration (CRM & ERP): Navigate and maintain data integrity across our CRM and ERP systems . You will ensure that front-end customer requests and back-end technical specs are perfectly synced.
• Workflow Agility: Pivot instantly from a technical specification audit to a customer inquiry. You must maintain a positive attitude and a fresh perspective, even in a "controlled chaos" environment.
• Information Retention: Rely on excellent memory recall to track specific account nuances and technical configurations.

• The "Get-It-Done" Personality: You are proactive and solution-oriented. You don’t wait for a task list; you see what needs to happen and execute.
• Detail-Obsessed: You have a "detective" mindset. Whether it's a dry gas SKU or a specific pricing tier, you find the errors others miss.
• A Master Multitasker: You enjoy a high-volume, busy office. You stay grounded and productive when the pace accelerates.
• Technically Savvy: You have 5 years of experience working within ERP and CRM environments and can grasp complex product specifications quickly.

• Experience: 5 years in a technical customer service, research, or account management role.
• Software Fluency: Proven ability to master ERP/CRM systems and technical product databases.
• Reliability: A track record of "owning" your desk and ensuring nothing falls through the cracks

• Stability: A world-leading small company in business since 1945.
• Compensation: Competitive wage based on your 5+ years of expertise.
• Benefits: 401K plan with company match.
• Culture: A fast-paced, "family feel" office where your contributions are visible and valued