Branch Manager

About the Job

The Branch Manager oversees the daily operations and overall performance of the branch, including direct leadership of both office and field teams. This role is responsible for driving operational excellence, team performance, customer satisfaction, and branch profitability. The Branch Manager may also serve as an Estimator or Project Team Leader on large losses while supporting broader operational needs.

Compensation & Growth Opportunities

• Competitive base compensation
• Performance-based bonus opportunities
• Uncapped commission and incentive earning potential
• Merit-based advancement opportunities
• Leadership impact on branch success and profitability
• A high-performance culture that recognizes results

Who We Are

• Joe Taylor Restoration is a leading property restoration company in the southeastern United States. We are committed to delivering an Unmatched Service Experience® and are guided by our core values:
• Integrity Above All
• Accountability
• WOW Factor
• Personal & Professional Growth

What You’ll Do

• Lead, coach, and hold field and office teams accountable to performance goals
• Oversee branch financial performance, including budgeting, forecasting, and cost control
• Ensure high levels of customer satisfaction across all projects
• Manage staffing, equipment, and resources to maintain production capacity
• Recruit, hire, and develop a high-performing team
• Monitor and drive key performance indicators (KPIs) for Estimators and Project Team Leaders
• Implement strategies to improve operational efficiency and profitability
• Review and approve job costing and billing in a timely manner
• Conduct performance evaluations and support employee development
• Partner with senior leadership to address challenges and drive branch growth
• Maintain overall branch facility operations

Qualifications

• Bachelor’s degree preferred
• 5+ years of experience in operations, production, or management
• Strong leadership, communication, and decision‑making skills
• Experience managing budgets and performance metrics
• Valid driver’s license required

What’s in It for You

• Opportunity to lead and grow a high‑impact branch
• Clear path for advancement within a growing organization
• Work alongside a supportive leadership team that values results and initiative
• Competitive compensation and the ability to drive performance

Requirements

Primary / Key Essential Functions and Responsibilities

• Lead, manage and hold field perssonel countable for individual and Company established goals
• Manage branch budget; review and analyze branch financials
• Ensure customer satisfaction while producing work safely, on-time and within budget
• Maintain production capacity through adequate staffing, equipment, and supplies management
• Hire, train, develop and manage branch employees.
• Manage numbers to ensure Estimators and Project Team Leaders are meeting and exceeding KPIs on a daily, weekly, monthly and yearly basis
• Develop and implement strategic plans and forecasts to achieve corporate objectives
• Ensure effective control of branch results and take corrective action to guarantee that achievement of corporate objectives falls within designated budgets
• Conduct annual performance reviews for all branch employees
• Ensure branch facility maintenance and upkeep
• Review and approve job final and billing reports within established timeframes
• Meet regularly with the Vice President to discuss current challenges and future branch opportunities
• Analyze and control expenditures of division to conform to budgetary requirements
• Any and all other duties assigned by the supervisor

Education and/or Experience and Qualifications

• Minimum Education: Bachelors Degree (B.A.)
• Minimum Experience: Over five (5+) years of experience in a production or management role.
• Valid Driver’s License

Knowledge, Skills and Abilities

• Expected to be proficient in Microsoft Office
• Expected to have strong analytical skills
• Expected to interact positively with other employees of all levels
• Expected to exhibit adaptability, flexibility, self-control and maturity in work and behavior
• Expected to recognize situations that require notification of a manager
• Expected to analyze, interpret and communicate data effectively both verbally and in writing
• Expected to effectively present information and respond to questions from leadership
• Expected to complete assignments with promptness and accuracy

Financial Responsibility

• Expected to help establish and stay within budget set with Vice President

Management / Supervisory Authority

• Expected to manage assigned employees