On Duty Manager / Customer Service Agent - Katy

On Duty Manager / Customer Service Agent Katy

At Tiff's Treats, we bring happiness to customers by delivering warm, delicious treats, and we're currently seeking enthusiastic On Duty Managers (ODM) to join our team! When not serving as the ODM, you'll work as a "Tiff's Treater" which includes taking occasional deliveries, contributing to the overall success of the team. Whether you're looking to grow your leadership skills or thrive in a fast-paced environment, this could be a SWEET opportunity for you! This is a part-time, non-exempt, hourly position. The schedule will be flexible, yet varied, encompassing day, night, and some weekend shifts, typically between 7 AM and 11 PM.

What You'll Do As an On Duty Manager (ODM):

• Earn $18/hr for ODM shifts
• Serve as the manager on duty in the absence of salaried managers, leading the team and ensuring smooth store operations.
• Oversee, train, and evaluate the work of 16 employees per shift, fostering a productive and positive work environment.
• Manage daily operations, including product preparation, sales, inventory, and service to ensure seamless guest experiences.
• Execute opening and closing procedures, complete daily paperwork, and conduct inventory checks to maintain accuracy.
• Optimize delivery efficiency by routing orders to maximize speed and delivery business.
• Maintain a positive, can-do attitude, setting the tone for the team and leading by example in every role.
• Assist with front-of-house tasks, including greeting customers, taking orders, handling transactions, and ensuring order accuracy.
• Support performance management, including coaching team members and providing feedback or corrective actions as needed.

As a Tiff's Treater:

• Earn $12/hr for Tiff's Treater shifts, plus applicable tips and delivery fees
• Bake and prepare warm, delicious treats to perfection, following company recipes and quality standards.
• Accurately package orders for delivery or pickup, ensuring a delightful customer experience.
• Maintain a clean, organized, and safe kitchen environment while upholding food safety and sanitation guidelines.
• Deliver warm, freshly baked treats quickly and efficiently using a personal vehicle.
• Provide outstanding customer service by greeting customers with a smile and ensuring a positive experience including assisting with front-of-house tasks, taking orders, handling transactions, and ensuring order accuracy.

What We're Looking For:

• Flexible & Versatile Must be willing to work both ODM and Tiff's Treater shifts as needed throughout the week/weekend.
• Leadership Experience A minimum of 6 months of leadership and/or management experience in a fast-paced environment.
• Availability for Peak Business Days Must be available to work on our busiest days of the year, including Bosses' Day, Admin Pro Day, and Valentine's Day ("All Hands on Deck" days).
• Clean Driving Record & Valid License A current, valid driver's license with a clean driving record is required.
• Proof of Auto Insurance Must have current car insurance, with the driver's name listed as an authorized driver.
• Personal Vehicle for Deliveries Must have access to a personal vehicle for deliveries (Drivers will receive additional compensation for using their own car). Please note: At this time, we do not allow deliveries via motorcycles, scooters, or bicycles.
• Safe & Responsible Driving Must be able to safely operate a vehicle, follow all traffic laws, and maintain a clean and organized vehicle at all times.

Sweet Perks:

• Competitive Pay On Duty Managers start at $18/hr
• Paid Training Learn and grow while getting paid!
• Sweet Perks Enjoy up to six dozen free cookies per week
• Paid Time Off Recharge, relax, and enjoy well-deserved time off!
• Comprehensive Benefits Generous contributions toward medical and dental insurance for eligible employees and their families
• Retirement Savings 401(k) program with company matching after just six months
• Support When You Need It Access to our Employee Assistance Program
• Career Growth We love promoting from withinsome of our original team members from 1999 are now executives!
• Tenure Raises All hourly employees become eligible for an annual tenure-based raise after completing their first year of employment.

Physical Requirements:

• Must be able to lift, carry, and grasp up to 50 lbs
• Constant standing and/or walking with limited breaks, often in and out of extreme heat, cold, rain, etc.
• Must be able to ascend/descend stairs while carrying up to 50 lbs
• Occasional stooping, lifting, pushing, pulling, kneeling, etc. up to 50 lbs
• Ability to occasionally bend, twist, and reach items up to 50 lbs
• Repetitive motion of the wrists/arms/hands.
• Must be able to manage multiple tasks effectively and safely as lone worker in the store
• Ability to execute all required cleaning procedures for a commercial kitchen environment
• Ability to take visual and audible cues, and willing to follow written & verbal instructions in a loud & busy kitchen environment
• Ability to clearly hear and speak over the telephone
• Perform computer work in a stationary position for extended periods of time