Floor Manager - Costa Mesa

Join Polène at South Coast Plaza

Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène's excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.

Be a part of the Polène story—join us in our South Coast Plaza boutique and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.

About the Role

Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Floor Manager, you will play a key role in supervising daily sales floor operations, supporting the boutique team, and ensuring each client enjoys a memorable and elevated shopping experience.

Our South Coast Plaza location requires experienced retail professionals who are passionate about luxury service, team leadership, and delivering consistent sales performance.

Key Responsibilities

• Support the achievement of daily, weekly, and monthly sales targets.
• Deliver exceptional client service and represent Polène's craftsmanship and brand story.
• Build strong client relationships and support clienteling initiatives.
• Assist in identifying opportunities to strengthen client engagement and retention.

• Supervise daily activities on the sales floor and ensure smooth boutique operations.
• Maintain visual merchandising standards and overall store presentation.
• Support stock awareness and collaborate with the stock team to ensure product availability.
• Assist with store opening and closing procedures.
• Ensure all service standards and operational procedures are followed consistently.

• Support and guide Sales Advisors in delivering exceptional service.
• Provide coaching on product knowledge and client engagement techniques.
• Participate in daily team briefings and communicate sales goals.
• Promote a positive, collaborative working environment.

What We're Looking For

• Minimum 2–4 years of experience in luxury or premium retail.
• Previous supervisory or team lead experience preferred.
• Strong interpersonal and communication skills.
• Passion for luxury retail and customer service excellence.
• Ability to motivate and support a team in a fast-paced environment.
• Fluent in English; additional languages are a plus.

Compensation & Benefits

• Competitive hourly range $29 - $32, plus bonus incentive.
• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
• Dental & vision insurance with employer contributions.
• 401(k) plan.
• Monthly + quarterly performance bonuses.
• Paid Time Off, including vacation and sick time.
• Employee discount on our full range of leather goods and jewelry.
• Commuter benefits, for transit (pre-tax, where applicable).
• Opportunities for growth within our expanding U.S. retail network.
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

If you're passionate about luxury leather goods, team leadership, and performance, apply now and help define the next chapter of Polène in Costa Mesa!

Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.