Front Desk Agent Part-time

Front Desk AgentJoin our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to develop your customer service expertise in a fast-paced, professional environment.Key Responsibilities:Greet and welcome guests upon arrival, ensuring a positive first impressionCheck guests in and out efficiently using the hotel management systemHandle guest inquiries, requests, and complaints with professionalism and courtesyManage reservations, cancellations, and modifications accuratelyProvide information about hotel amenities, local attractions, and servicesMaintain the cleanliness and organization of the front desk areaCollaborate with housekeeping, maintenance, and other departments to ensure guest satisfactionProcess payments and handle cash, credit, or debit transactions securelyFollow all safety and security procedures to protect guests and staffSkills and Qualifications:High school diploma or equivalent; additional hospitality training is a plusPrevious experience in customer service or front desk operations preferredExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesProficiency with computer systems and reservation softwareAbility to remain calm and professional under pressureFlexibility to work various shifts, including evenings, weekends, and holidaysA friendly, approachable attitude with a focus on guest satisfactionWe are an Equal Opportunity Employer. StepStone Hospitality