Clinical Support Team Administrator - Inpatient

Clinical Support Team Administrator - Inpatient Band 3 Main area Administration - Inpatient Grade Band 3 Contract Fixed term: 9 months (or Secondment) Hours Full time Flexible working 37.5 hours per week Job ref 246-CEN8084797 Site Hellesdon Hospital Town Norwich Salary £25,760 - £27,476 gross per annum Salary period Yearly Closing 16/07/2026 23:59 Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. We are committed to equality, diversity and inclusion and welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience. Job overview Are you able to work autonomously but also integrate as part of a team? Are you committed to taking pride in your work? Would you enjoy working in an inpatient environment? We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our inpatient clinical team based at Hellesdon Hospital based on the Waveney Ward. This role will involve a range of administration duties, to meet the needs of our clinical teams and service users. Effective team work skills and a commitment to the provision of a positive service user experience across an inpatient setting is essential. You will be joining a demanding fast paced environment using the Trust’s EPR. Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided. Working hours will be 37.5 over a 5 day week, Monday to Friday The position is based at Hellesdon Hospital, Norwich where limited on-site parking is available. Flexibility essential. Main duties of the job The primary responsibilities of the role involve providing direct support to ward‑based medics and nurses, including assisting with patient reviews, managing diaries, and delivering general administrative support. You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience. Full administration experience will be essential for this role. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary. You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo and ESR would be an advantage but is not essential as full training will be provided. Detailed job description and main responsibilities To provide the best service to our service users and staff, the ideal candidate will be able to work on their own initiative, to remain calm under pressure and maintain a positive attitude. Person specification Qualifications NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards. Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level. Knowledge of Trust electronic record system. Shorthand. Skills Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. Ability to co‑ordinate and prioritise management diaries. ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent. Experience Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working on own initiative with minimal supervision. Ability to work with senior members of staff across a large organisation. Knowledge Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems. Knowledge of NHS policy / procedures. Other Able to work flexibly across a range of different sites/offices.

EQUAL OPPORTUNITIES

Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying. Disclosure and Barring Service Check This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr Norfolk and Suffolk NHS Foundation Trust