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Computer User Support Specialist, Journeyman

Advanced Strategic Insight

Job Description

Job Description

Computer User Support Specialist, Journeyman 

 
Employment Type: Full-Time 
Location: San Antonio, TX (1 opening) or National Capital Region (1 opening) 
Work Setting: On-Site 

Applicants must reside within 50 miles of the assigned duty location. 

Join Our Team 

ASI is seeking customer-focused Computer User Support Specialists to provide enterprise desktop and technical support.  

What You'll Do 

  • Deliver desktop and technical support 
  • Troubleshoot hardware, software, and connectivity issues 
  • Install and configure workstations and peripherals 
  • Support user accounts and Active Directory 
  • Resolve service requests and document solutions 
  • Maintain workstation inventories 
  • Support Video Teleconferencing (VTC) technologies 

What You'll Bring 

Required 

  • Active Secret Security Clearance 
  • Associate's degree in a related field 
  • 3+ years of desktop support experience 
  • DoD 8570 IAT Level I Certification 
  • At least one current industry IT certification 
  • Strong customer service and communication skills 

Preferred 

  • Army or DoD IT experience 
  • Microsoft 365 
  • ServiceNow 
  • Active Directory administration 
  • Remote support experience 

Why ASI? 

  • Competitive compensation   
  • 401(k) with company match  
  • Unlimited Paid Time Off 
  • Opportunity to support critical Army healthcare missions 

Employment is contingent upon contract award. 

ASI does not accept unsolicited resumes from staffing agencies or third-party recruiters. 

Vacancy posted 1 day ago
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