Chief Operating Officer (COO) - Casa Grande, AZ

Chief Operating Officer Overview & Highlights Location: Casa Grande, AZ Schedule: Full-time executive leadership role; on-site presence expected Compensation: $200,000 – $300,000 per year Benefits: Health insurance, 403(b) with match, vacation, sick leave, disability insurance, life insurance, and additional benefits Remote / Hybrid / On-Site Status: On-site; visible clinic-based leadership is highly valued Relocation: Negotiable Location & Logistics Work Environment: Growth-oriented FQHC organization focused on operational scale, patient access, service consistency, and performance accountability Systems / EMR / Software: eClinicalWorks; Power BI dashboards and operational reporting Travel: Local travel between organizational sites as needed Reporting Structure: Reports directly to the Chief Executive Officer and works very closely with the CEO, CMO, and CFO Direct Reports: Clinical Department Director and Facilities leadership, with additional operational leadership oversight as assigned About the Opportunity / A Day in the Life The Chief Operating Officer will serve as a hands-on operational leader during a period of significant growth and systemization. This leader will help bring structure, urgency, accountability, and alignment to a growing healthcare operation while supporting consistency across multiple locations. A major first-year priority will be centralizing customer service and improving the consistency of the patient experience across sites. The COO will focus on increasing patient retention, supporting overall patient volume growth, strengthening encounter metrics, and ensuring operational workflows are clear, measurable, and scalable. This role requires someone who is comfortable using data, dashboards, and performance metrics to identify gaps, present solutions, and help teams execute. The COO will work closely with the CEO, CMO, CFO, clinical leadership, facilities, HR, CMS-related functions, and site-based teams to support operational planning, staffing, access, workflow improvement, space planning, and service delivery. This is not a purely corporate office role. The organization wants a visible, accessible leader who is willing to spend meaningful time inside the clinics, understand frontline realities, and work alongside leaders and staff to solve operational issues. The right person will bring a blend of strategist, operator, change agent, and coach. They will be expected to hold leaders accountable without leading with an “iron fist,” communicate clearly, welcome feedback, and model the same humility, teamwork, and service mindset expected throughout the organization. Why This Role Stands Out Culture values teamwork, humility, proactive communication, and solution-oriented leadership. High-impact executive role with direct visibility to the CEO and close strategic partnership with the CMO and CFO. Meaningful operational scope across multiple locations, facilities, clinical departments, customer service, and growth initiatives. Strong fit for a leader who enjoys both strategy and hands-on clinic operations. Chance to shape systems, workflows, accountability standards, and leadership practices across a growing healthcare organization. What We’re Looking For A healthcare operations executive with strong experience leading multi-site clinical or ambulatory operations. A team-oriented leader who listens well, communicates clearly, and earns trust across executive, clinical, administrative, and frontline teams. Someone who can identify problems, bring forward practical solutions, and follow through with measurable execution. A leader who is comfortable with growth, speed, ambiguity, accountability, and change management. A humble, accessible executive. Someone who can balance operational discipline with a supportive leadership style. Job Duties & Responsibilities Provide executive leadership for day-to-day operations across assigned clinical sites, departments, facilities, and operational support functions. Lead efforts to centralize customer service and improve consistency, responsiveness, and accountability across patient-facing workflows. Partner closely with the CEO, CMO, and CFO on operational planning, clinical alignment, performance improvement, data review, and organizational priorities. Improve patient retention, patient volume, encounter metrics, operational efficiency, and service performance across locations. Use Power BI dashboards, eClinicalWorks data, and other operational reports to evaluate performance, identify trends, and guide decision-making. Establish clear expectations, metrics, and accountability standards for direct reports and operational leaders. Recruit, develop, coach, and retain strong operational and clinical leadership teams. Collaborate with clinical leadership, HR, facilities, finance, customer service, and administrative teams to resolve operational barriers. Review and support budgets, staffing plans, space planning, facilities needs, and major operational projects. Ensure operational compliance with applicable healthcare regulations, internal policies, quality standards, safety expectations, and confidentiality requirements. Promote a culture of teamwork, proactive communication, continuous improvement, and exceptional patient service. Model the communication, professionalism, accountability, and service standards expected throughout the organization. Required Qualifications Master’s degree in Healthcare Administration, Business Administration, Public Health, or a related field required. Six Sigma Certification / Methodology 5+ Years Healthcare Experience in Operations at Director level or higher Strong understanding of healthcare operations, clinic workflows, patient access, customer service, provider support, staffing, facilities, compliance, and performance management. Ability to work primarily on-site in Chandler, AZ, with local travel to other locations as needed. Preferred Background FQHC experience strongly preferred. Experience with eClinicalWorks preferred. Experience using Power BI or similar business intelligence/dashboard tools preferred. Background supporting centralized customer service, patient access, call center operations, or access-related process improvement preferred. Experience with service line growth, operational expansion, or facility planning preferred. Knowledge of CMS expectations, healthcare regulatory requirements, and quality/compliance standards preferred. Experience working closely with clinical and finance leadership on operational planning, performance improvement, and organizational priorities preferred. This Role Is Likely a Fit If You… You enjoy being close to the work and are comfortable spending time in clinics, not just in executive meetings. You can move quickly while still creating structure, process, and accountability. You believe strong leadership means listening, communicating, coaching, and following through. You are comfortable using data to tell the story, identify gaps, and present solutions. You can hold people accountable in a fair, direct, and professional way. You thrive in a team culture where leaders help each other solve problems instead of working in silos. This Role May Not Be a Fit If You… You prefer a slower-moving, fully stabilized environment with limited change. You want a role that is primarily corporate, remote, or removed from day-to-day clinic operations. You are uncomfortable with direct accountability, performance metrics, and operational visibility. You tend to solve problems independently without involving the right team members. You struggle to receive feedback or adjust your approach based on input from others. You prefer a highly individual leadership style rather than a collaborative, team-first culture. Why Join Us This is an opportunity to step into a highly visible executive operations role at a meaningful stage of growth. The organization is strengthening customer service, improving operational consistency, and investing in the systems, people, and accountability needed to support long-term success. You will join a leadership team that values humility, communication, proactive problem-solving, and hands-on support. The ideal COO will work closely with the CEO, CMO, and CFO to shape how the organization operates, how teams work together, and how patients experience care across every location. If you are a healthcare operations leader who can combine strategy, execution, teamwork, and accountability, we encourage you to apply. 5+ Years Healthcare Experience in Operations Bachelor's Degree (Ideally within healthcare) (Master's degree is a plus) Six Sigma Certification