Customer Service Specialist

Customer Service Specialist

PEAC Solutionslarge enough to finance the globe, yet small enough to stand shoulder-to-shoulder with our customers. We believe in the power of partnership and the promise of possibility. Our purpose is to fuel growth by providing smart, flexible lending solutions that help businesses overcome obstacles and seize new opportunities. Backed by HPS Investment Partners, a leading global investment firm, we offer equipment financing, working capital, and inventory lending solutions that keep businesses moving forward. As the world's largest independent equipment finance company, we are expanding our global footprintand we are doing it with purpose, grit, and a commitment to those we serve.

You are someone who thrives in an environment where ambition meets action. You bring curiosity, resilience, and a strong sense of accountability. You see challenges as opportunities and believe in making an impact for customers, for your team, and for the business. If you are looking to be a part of a company that values partnership over hierarchy and purpose over routine, your next chapter could start here.

Reporting to the Customer Care Manager, the Customer Service Specialist plays a pivotal role in ensuring exceptional customer service by promptly addressing inquiries and concerns via phone and email. This individual maintains professionalism while establishing positive relationships with our customers and collaborates with the management team to stay well-informed of product knowledge and company policies.

Key Responsibilities:

• Answer a minimum quota of customer calls daily, speaking to customer concerns, address changes, invoicing questions, late charge or payment history questions, and various other inquiries.
• Maintain efficient talk times to gather necessary information and provide timely resolutions.
• Collaborate in a fast-paced team environment to minimize customer wait times while delivering superior service.
• Demonstrate a general understanding of accounts receivable, payment application, and account reconciliation.
• Process adjustment requests according to customer requirements.
• Utilize authorized company software to process payments accurately.
• Update customer records with relevant information after each interaction.
• Manage incoming correspondence via postal mail, email, and fax, ensuring timely responses within departmental guidelines.
• Navigate multiple software applications including Service Cloud, Microsoft Office, Outlook, CyberSource, and others.
• Scan and upload pertinent documentation to OnBase for record-keeping purposes.
• Proactively engage potential customers by providing information about products and services.
• Assist with additional tasks as assigned by management.
• Adhere to set schedules for breaks and lunches to accommodate phone coverage needs.
• Participate in training sessions to enhance knowledge and skills.
• Engage in interdepartmental and cross-functional training initiatives.
• Comply with monthly audits and quality control monitoring.
• Develop an understanding of end-to-end commercial leasing and lending processes.

Qualifications:

• High School Diploma/GED required
• Minimum 1 to 3 years Customer Service, Call Center experienced in a financial organization preferred
• High volume phone experience
• Ability to work independently while displaying excellent written and verbal communication skills
• Detail Oriented and ability to always remain calm and professional
• Relies on instruction and established policies and procedures to perform required tasks
• Proficient computer skills including MS Office and ability to learn various proprietary software programs

PEAC Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The successful candidate will receive competitive compensation along with our benefit package which includes medical, dental, vision, life insurance, short and long-term disability, 401(k) with match, flexible spending, and paid time off. PEAC provides one paid day off per year to support community involvement. Celebrate you by also having off your birthday on us!