Customer Relationship Manager (MPLS/St. Paul Metro Area)

Job Description

Job Description

C&S Vending is seeking a Customer Relationship Manager (CRM) to build and maintain strong, long-term relationships with our customers in Minneapolis/St. Paul Metro and surrounding areas. CRM drives a company vehicle to customer locations for site visits, relationship management, and in-person customer support. The CRM serves as the customer's primary point of contact, providing exceptional customer service, resolving concerns, and identifying opportunities to grow existing accounts.Customer-focused position combines relationship management, communication, problem-solving, and account growth. The CRM will regularly visit customer locations, communicate proactively with customers, and work closely with internal teams to ensure customer needs are met. Key ResponsibilitiesPrimary point of contact for customers and provide outstanding customer service.Build and maintain strong customer relationships through phone, email, and in-person communication.Communicate customer needs, concerns, and feedback to internal teams and coordinate effective solutions.Communicate new products, services, and enhancements that may benefit customers.Identify opportunities for upselling, cross-selling, and account growth.Manage multiple priorities, stressful situations and work collaboratively with internal teams. Qualifications & Requirements:2+ years of territory account management, or field-based customer-facing experience, with a proven track record of managing a multi-city territory, route planning, building strong relationships and identifying cross-sell opportunities during site visits. Territory Coverage & Travel: Willingness and ability to travel daily throughout the designated territory (up to 70-80% field time) conducting in-person site visits, customer check-ins, and drop-in meetings. Must possess a valid driver's license and a clean driving record to operate a company-provided vehicle. Self-Motivation: Ability to manage a multi-city territory independently, strong time management and follow-up skills. We offer a competitive salary starting at $65,000 - $75,000 per year depending on work experience and skills. Salaried position, working 40 to 45 hours per week. Offer excellent benefits: medical, dental, vision, accident, critical illness, and hospitalization insurance; company-paid life insurance; 401(k) match; PTO (paid time off: vacation/personal/sick and safe time) and paid holidays; food discounts.Working ConditionsLocation: MN Twin Cities Metro, Surrounding Area and South Central MNSchedule: Full time schedule. Monday - Friday.This is a mobile role, requiring driving to various locations throughout the day.The Customer Relationship Manager plays an important role in customer satisfaction, retention, and business growth. This position is ideal for someone who enjoys working with people, solving problems, and developing long-term business relationships.If you are dependable, organized, customer-focused, and enjoy making a difference for customers, we'd love to hear from you!At C&S Vending, we pride ourselves on reliable service, fresh products, and strong customer relationships. You'll work with a supportive team that respects your independence while giving you the tools to succeed. About C&S Vending: Achieving leadership in the food service industry: Headquartered in Faribault, MN, we are a service-focused provider of vending machines, micro-markets and office coffee services to break rooms across the Minneapolis and St Paul region. Family-owned, we pride ourselves on our service and reliability, giving you the opportunity to work in an incredible environment with growth as we continue to expand. Throughout the years, we have helped to create workspaces where people come together, providing food options made of the finest ingredients and the latest recipes. Providing our customers with a variety of fresh food options. C&S Vending is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, sexual orientation, gender identity, or protected veteran status. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

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