HVAC Service Technician

HVAC Service TechnicianThe HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, cooling, and ventilation systems. This role ensures high-quality workmanship, delivers exceptional customer service, and promotes the company's values during every customer interaction.Key ResponsibilitiesDiagnose and repair HVAC equipment including furnaces, air conditioners, heat pumps, mini-splits, humidifiers, and ventilation components.Perform routine maintenance and system tune-ups.Verify system performance through testing, measuring, and adjustments.Follow company-approved diagnostic processes and service procedures.Customer CommunicationClearly explain findings, recommended repairs, and options to customers in an easy-to-understand way.Provide accurate quotes and obtain approval before performing work.Maintain a professional appearance and represent the company with integrity.Documentation & ReportingComplete service tickets, checklists, and job notes accurately.Record part usage, labor hours, and equipment details.Use company software for scheduling, invoicing, and reporting.Safety & ComplianceAdhere to all safety protocols, industry standards, and local/national codes.Properly handle refrigerants and maintain EPA compliance.Maintain clean and organized tools, service vehicle, and workspace.Team CollaborationCommunicate effectively with dispatchers, managers, and other technicians.Participate in on-call rotations as required.Attend training sessions to stay current with new technologies and products.Qualifications2+ years of HVAC service experience (or equivalent training).EPA 608 Certification.Valid driver's license with a clean driving record.Strong troubleshooting and mechanical skills.Ability to lift 50+ lbs and work in varying environments (attics, basements, crawlspaces).Experience with smart thermostats, zone systems, and advanced diagnostics.Strong customer service skills and professional communication.CompetenciesTechnical proficiency and mechanical aptitudeProblem-solving and critical thinkingCustomer-focused mindsetTime management and punctualityAttention to detail and accuracyAbility to work independently and as part of a teamWork Environment & ScheduleField-based position with travel between customer homes/businesses.Full-time role; may include evenings, weekends, or on-call rotations.Use of company vehicle, tools, and mobile devices.Compensation: $22.00 - $35.00 per hour