Customer Service Representative
$21.5 per hourFull-time
Supply Chain
DHL Supply Chain is Hiring! At DHL you will play a part in one of the worlds most essential industries. There has never been a better time to join DHL Supply a global business like ours the opportunities are endless. So join us. Work with us. Grow with us.
The core responsibilities of this role include: exceptional email communication skills along with data organization.
Position: Customer Service Representative
Shift : 1st shift
Days : Mon- Fri
Hours: 8AM-4PM
Pay: $21.50 per hour
Be part of the worlds largest logistics company!DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:
- Affordable medical dental and vision coverage available beginning on your 30th day
- PTO program for all associates including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose :
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product service and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities :
- Resolve product or service problems: clarify the customers complaint determine the cause of the problem select and explain the best solution to solve the problems expedite correction or adjustment follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience :
- High School Diploma or Equivalent
- 0-12 months of system data entry or reporting experience
- 0-12 months of warehouse experience preferred
Our Organization is an equal opportunity employer.
Required Experience:
Unclear Seniority
Vacancy posted 8 days ago
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