Clinical Assistant

Clinical Assistant

Job Summary: The Clinical Assistant will conduct daily interactions in a manner that demonstrates a positive and organized attitude and effectively models the organization's service philosophy and values. Supports all visitors and patients of Company in an organized and clinically professional manner. Clinical Assistant activities include clinical and administrative aspects of working in a medical facility (quality assurance, customer service and satisfaction, participation in planning and development activities, and following defined policies and procedures). Ensure compliance with HIPAA, HRS and OSHA standards. Observes strict confidentiality standards when dealing with patients and patient information.

Job Qualifications: High school graduate or holds a GED with certification as a Medical Assistant or Nursing Assistant. Strong skills and experience working with computers, electronic medical record systems, quality assurance protocols, and indications of patient medical history. Bilingual (English/Spanish speaking) preferred, but not required. Knowledge of OSHA safety procedures. Skills in establishing and maintaining effective working relationships with patients, co-workers, and other physician staff members. Experience preferred in EKG and phlebotomy. Knowledge of computer software programs, including Word, Outlook, and selected facility software systems. Ability to cross-train in other areas of clerical support as a contingency measure. Ability to take initiative and resolve patient care issues independently or with the assistance of the Practice Manager or Medical Director. BLS certification required.

Mental / Physical Demands: Tasks performed as a Clinical Assistant in an outpatient healthcare facility setting. Stamina to work in a fast-paced and demanding environment. Mental alertness and critical thinking skills. Medical/clinical background necessary. Professional and supportive attitude to patients, co-workers, and all customers of the organization. Requires the ability to stand, sit, bend, reach overhead, and carry 50 pounds if necessary.

Responsibilities: Performs the tasks of a Clinical Assistant in a supportive, friendly, and professional manner within the facility. Ensures maximum efficiency, clinical safety, and organization. Supports the values and mission of the organization. Facility and organizational values and skills are effectively communicated to all customers through staff interaction and behavior. Utilizes company values and policy and procedure as criteria for decision making and as a guideline for assigned tasks and clinical responsibilities. Uses company core values as a standard for behavior and as a tool for conflict management with internal or external customers. Demonstrates evidence of staff participation in decisions regarding patient support delivery, work environment, or clinical support issues. Participates in cross-training in all appropriate areas. Promotes awareness and appreciation of the importance of all work assignments and the interdependence of all departments in facilities. Participates in shadowing programs to become familiar with other areas and responsibilities within the organization. Verifies that all appropriate preparation is made for patient visits. Acquires medical history based on physician direction. Accurately and efficiently documents medical information. Accurately and efficiently carries out physician/provider orders. Shows knowledge & skill in doing so. Maintains necessary patient supplies & patient service areas in a clean and organized manner. Orders supplies based on protocol & schedule. Maintains an appropriate professional image conforming to the approved dress code. Maintains all staff education and in-service requirements. Compliance with all agency regulations and safety procedures.

General Duties: Maintains an atmosphere that supports customer service and patient satisfaction. Displays a positive level of initiative, enthusiasm, and interest in their job and the company. Assumes responsibility for continually increasing knowledge and skills pertinent to the position. Willingly takes on additional assignments and responsibilities. Frequently suggests positive solutions to improve service to patients and the operation of the company. Demonstrates an understanding of practice philosophy in patient care. Works cooperatively with others. Complies with standards of conduct and supports ethical practices as indicated in compliance plans. Prioritizes work responsibilities and completes assignments in a timely fashion. Can multitask and displays an attention to detail. Maintains work area in a neat and orderly fashion. Follows all attendance policies and exhibits regular attendance.