IT Support Specialist

DANIEL ISLAND GOLF CLUB LLC

Position Summary

Daniel Island Club is seeking a motivated and service-oriented IT Support Specialist to join our Information Technology team. In this role, you will serve as one of the primary points of contact for technology support across the club, resolving day-to-day technical issues and ensuring our staff can deliver the seamless experience our members expect. This is an excellent opportunity to grow your IT career alongside experienced engineers in a dynamic, hospitality-focused environment.

Key Responsibilities

Serve as the first point of contact for all inbound IT support tickets via phone, email, ticketing system, and in person communication providing prompt and professional Tier 1 & Tier 2 support and issue resolution
Escalate and provide Level 2 support where knowledge and skill set permit
Troubleshoot, administer, and support Microsoft Office 365 applications and services
Manage and maintain user accounts, permissions, and security groups within on-premises Active Directory and Microsoft 365 administration platforms
Provide hands-on desktop support including hardware, software, and peripheral troubleshooting
Assist with printer setup, configuration, and ongoing maintenance
Support Polycom Teams phone systems and basic telecommunications infrastructure
Reports directly to the IT Manager on project-based initiatives to build technical exposure and professional development with internal and external vendors
Assist with audio/visual equipment setup, troubleshooting, and support for club events and meeting spaces (preferred)
Document support interactions, resolutions, and recurring issues accurately in the ticketing system and escalate when needed to upper management
Maintain a professional and courteous demeanor consistent with the Daniel Island Club's standards of excellence since you will be interacting in an environment with our members present daily

Requirements

3 years of Microsoft Active Directory and user account administration
Proficiency with Microsoft Office Suite and Office 365 Administrator (5 years' experience)
Solid understanding of Windows Operating Systems (Windows 11)
Experience supporting printers, peripheral devices, and basic hardware troubleshooting
Experience replacing and upgrading internal hardware components in Dell, Lenovo, and HP desktop and laptop systems
Familiarity with phone systems and basic telecommunications support on cell phones
Working knowledge of Microsoft Exchange and email administration basics
Understanding of basic network and systems administration concepts including but not limited to TCP/IP setup and connections
VPN setup and troubleshooting on devices
Ability to work independently in a fast-paced, service-oriented environment while effectively managing multiple priorities
Exceptional interpersonal, communication, and customer service skills - required
Strong attention to detail and ability to document issues and resolutions clearly
Ability to work independently and as part of a collaborative team
On-call support and after-hours support
Possible Weekend/holiday support
8am-4pm shift (flexible)
Must be able to lift up to 50 pounds and move computer, printer, and AV equipment as required
Collaborate with third party MSP on a multitude of projects and day-to-day activities at times

Preferred Qualifications

Prior experience or exposure to audio/visual systems, including setup and event support
CompTIA A+, Network+, or Microsoft certifications (or actively pursuing)
Experience in a hospitality, private club, or member-services environment
Familiarity with IT ticketing systems and ITSM best practices
3-5 years of professional IT support experience preferred
ScreenConnect software
SharePoint Ticketing system

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Vacancy posted 3 days ago

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