Conference Services Manager

Conference Services ManagerDivision: Westin La Paloma Resort and SpaDescription: The Conference Services Manager oversees all logistical and operational aspects of conferences, meetings, and group events. The role blends client service, event planning, operations coordination, and cross-department communication. This role involves overseeing operation services to ensure exceptional customer satisfaction, drive revenue growth, and foster long-term client relationships for repeat business.HOW YOU'LL SHAPE THE EXPERIENCE & FUTUREAct as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes.Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representative.Ensures timely distribution of all BEO's and Resumes to the appropriate departments and follows up on any questions.Maintains detailed files, notes, records, and trace systems to ensure event meets customer expectations.Verifies space requirements and meeting room set-up with the client and ensures that public space needed is properly maintained and in good condition.Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.Reviews event sheets and work with appropriate departments to ensure quality and satisfaction.Maintains positive guest and employee relations through prompt, precise, and courteous communication.KEY STRENGTHS FOR SUCCESSDetail-oriented mindset with exceptional organizational and multitasking abilitiesStrong interpersonal and communication skills, both written and verbalCalm under pressure and solution-oriented when addressing client needsCollaborative team player who thrives in a fast-paced, dynamic environmentAbility to balance operational logistics with customer service excellencePROFESSIONAL EXPERIENCE2+ years of experience in convention services, catering, or event planning in a hotel or hospitality settingProven experience managing multiple events and client accounts simultaneouslyFamiliarity with event management software, hotel property management systems (PMS), and Microsoft Office SuiteACADEMIC BACKGROUNDBachelor's degree in hospitality management, business, event management, or related fieldMinimum 3 years of experience; OR equivalent combination of education and experience.RequirementsSuccessful completion of a background check is required prior to employmentBenefitsMedical, dental, and vision (HSA available)Company-paid disability & life insuranceEmployee Assistance ProgramSupplemental benefits401(k) with matchEmployee discountsPaid vacation & sick time