Risk Analyst

Immediate need for a talented Risk Analyst. This is a 06+months contract opportunity with long-term potential and is located in Atlanta, GA(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 26-31779

Pay Range: $30/hr - $31.77/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Complete 20 cases daily, addressing complex risk-based financial and fraud inquiries.
• Review merchant accounts to assess compliance and financial risks.
• Provide world-class customer service, demonstrating empathy during escalated issues.
• Analyze customer information and transaction data to detect fraud patterns.
• Collaborate effectively with teams to resolve customer-related challenges.
• Stay updated on industry trends to identify new fraud and risk patterns.

Key Requirements and Technology Experience:

• 2+ years of relevant experience in risk management and/or financial or related call center work.
• Strong understanding of customer service and customer empathy.
• Proven ability to deescalate difficult situations and handle customer inquiries effectively.
• Strong analytical and critical thinking skills with attention to detail.
• Excellent organizational skills and the ability to manage multiple tasks.
• Proficiency with G-Suite and other relevant software.
• A bachelor's degree in finance, risk management, accounting, or a related field is a plus.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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