Housekeepers

Job Description

Job Description

GENERAL PURPOSE OF JOB:

The Housekeeper is responsible for maintaining cleanliness and order in guest rooms, public areas, and assigned spaces in the hotel. This position plays a crucial role in ensuring a positive guest experience by delivering clean and comfortable accommodations. The Housekeeper must follow hotel cleaning standards and procedures while maintaining a friendly and professional demeanor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• GUEST RELATIONS MANAGEMENT
  • Be readily available and approachable for all guests.
  • Take proactive approached when dealing with guest’s concerns.
  • Extend professionalism and courtesy to guests at all times.
  • Follows hotel standards for interacting with guests.
  • Maintain guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service by responding to guest needs

• OPERATIONS
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Clean and service assigned guest rooms and public areas according to hotel standards, including making beds, cleaning bathrooms, dusting, vacuuming, and replenishing amenities.
  • Ensure all rooms are cleaned and arranged according to established standards, including checking for broken or damaged items and reporting them for repair or replacement.
  • Change linens, towels, and other items as required, ensuring fresh and sanitized materials for each guest.
  • Restock room supplies such as toiletries, coffee, tea, and other amenities.
  • Respond to guest requests in a timely and professional manner, providing additional items or services as needed.
  • Maintain a clean and organized cart, ensuring supplies are adequately stocked before each shift.
  • Adhere to health and safety regulations, including proper handling and use of cleaning products, and report any hazards or safety concerns to management.
  • Monitor and maintain cleanliness in hallways, stairwells, public restrooms, and other hotel areas, ensuring an inviting environment.
  • Follow established procedures for handling lost and found items.
  • Ensure confidentiality and security of guest rooms by properly securing doors and reporting any suspicious activity.
  • Report any maintenance issues or damages observed during cleaning to the housekeeping supervisor or maintenance department.

• Collaborate with other hotel departments to ensure a seamless guest experience, including communicating room readiness with the front desk.
• Follow green and sustainability initiatives, such as conserving water and energy during cleaning processes.
• Comply with hotel policies and procedures, including dress code and punctuality.

• ADDITIONAL RESPONSIBILITIES:
  • Any other duties assigned by the direct or indirect Manager is required by the business operations.

EDUCATION and / or EXPERIENCE:

• Previous housekeeping experience in a hotel or similar environment is preferred but not required.
• High school or GED equivalent

TECHNICAL SKILLS AND OTHER REQUIREMENTS:

• Ability to work efficiently in a fast-paced environment and complete tasks within established time frames.
• Strong attention to detail and commitment to cleanliness.
• Excellent organizational and time management skills.
• Physical stamina to lift, push, pull, and carry heavy loads, as well as the ability to stand and walk for long periods of time.
• Ability to work flexible hours, including weekends, holidays, and various shifts.
• Strong communication skills and a positive attitude toward guests and team members.
• A commitment to providing excellent service and ensuring guest satisfaction.

WORKING CONDITIONS/ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Moderate to Loud Noise
• Clear vision

• AMOUNT OF TIME - WORK ENVIRONMENT:
  • Wet or humid conditions (non-weather) None
  • Work near moving mechanical parts None
  • Work in high, precarious places None
  • Fumes or airborne particles Under 1/3
  • Toxic or caustic chemicals Under 1/3
  • Outdoor weather conditions 1/3-2/3
  • Extreme cold (non-weather) None
  • Extreme heat (non-weather) None
  • Risk of electrical shock Under 1/3
  • Work with explosives None
  • Risk of radiation None
  • Vibration None

• AMOUNT OF TIME - PHYSICAL DEMANDS:
  • Stand Over 2/3
  • Walk Over 2/3
  • Sit Under 1/3
  • Use hands to finger, handle, or feel Over 2/3
  • Reach with hands and arms Over 2/3
  • Climb or balance 1/3-2/3
  • Stoop, kneel, crouch, or crawl Over 2/3
  • Talk or hear Over 2/3

• AMOUNT OF TIME - LIFTING OR FORCE EXERTED:
  • Up to 10 pounds 1/3-2/3
  • Up to 25 pounds 1/3-2/3
  • Up to 50 pounds None
  • Up to 100 pounds None
  • More than 100 pounds None