Vendor & Partnership Program Manager
$120kFull-time
Wide Open West
WOW! is looking for a Vendor & Partnership Program Manager to lead the relationships, programs, and partnerships that help drive our sales and marketing growth. This is a highly collaborative, strategic role at the intersection of Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal. You'll own a portfolio of external vendors and strategic partners, ensuring they deliver measurable business value while helping WOW! execute acquisition, retention, customer experience, and brand-building initiatives. What WOW! Offers
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
- Base salary up to $120,000 annually , commensurate with experience, and comprehensive benefits including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off & company holidays
- Tuition reimbursement for continued development
- Employee broadband discounts
- Own the end-to-end management of WOW!'s external vendor and partner portfolio supporting sales growth and marketing initiatives.
- Serve as the primary relationship owner for strategic marketing and sales-support vendors.
- Lead contract negotiations, onboarding, issue resolution, renewals, and ongoing business reviews.
- Lead vendor selection and RFP processes, including evaluation criteria, negotiations, and implementation planning.
- Identify opportunities to consolidate, renegotiate, or expand partnerships to improve cost efficiency, performance, and campaign effectiveness.
- Provide program management across the vendor portfolio, keeping timelines, deliverables, budgets, and stakeholders aligned from kickoff through execution.
- Develop and maintain vendor performance frameworks, including scorecards, SLAs, KPIs, and ROI measurements.
- Monitor vendor-supported campaigns and programs and use data to identify opportunities for optimization and course correction.
- Maintain strong governance and documentation around vendor contracts, renewals, performance history, and business commitments.
- Serve as the escalation point for vendor issues impacting quality, timelines, budgets, or business results.
- Partner closely with Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal to ensure vendor strategies align with business priorities.
- Ensure contractual, financial, compliance, and operational requirements are met.
- Facilitate coordination between external vendors/partners and internal Brand and Creative teams to keep co-branded and partner-produced materials moving efficiently through review and approval.
- Serve as the key connector between external partners and internal stakeholders on branding, messaging, content, and value proposition requirements.
- Present vendor performance, business results, risks, opportunities, and recommendations to senior leadership and key stakeholders.
- Translate vendor and campaign data into actionable business recommendations.
- Build strong relationships with partners that create opportunities to expand and improve marketing and sales initiatives.
- Help shape the future of WOW!'s vendor and partnership ecosystem through strategic thinking, disciplined execution, and continuous improvement.
- Bachelor's degree in Marketing, Business Administration, Communications, Finance, or a related field.
- 5+ years of experience in marketing, vendor management, partnerships, program management, or a related discipline; 7+ years preferred.
- Demonstrated experience managing external vendors, agencies, or strategic partners, including contract negotiation and performance management.
- Experience supporting sales-facing or campaign-driving programs and measuring their business impact.
- Experience leading cross-functional initiatives and building alignment across multiple teams.
- Experience presenting recommendations, performance results, and business insights to senior leadership.
- Telecommunications, broadband, or consumer services experience preferred.
- Strong vendor negotiation and relationship-management skills.
- Exceptional communication and executive-level stakeholder management.
- Strong program and project management capabilities across multiple concurrent initiatives.
- Data-driven approach to decision-making with the ability to build and defend ROI and performance frameworks.
- Strong financial and business judgment, including budget and contract management.
- Ability to build relationships that translate into measurable marketing and sales results.
- Strong understanding of value proposition development, brand positioning, and messaging.
- Experience coordinating external partners with internal Brand and Creative teams on co-branded marketing materials.
- Experience with procurement, RFP, and sourcing processes.
- Proficiency with Microsoft 365, Smartsheet, and presentation tools.
- Regularly required to talk and hear.
- Required to use hands to type, handle objects, and paperwork.
- Required to use close vision and focus.
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Vacancy posted 1 day ago
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