Client Accounts Representative

General Description We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position could be located at the Firm's global operations center in Tampa or in the Dallas office. We are seeking a Client Accounts Representative to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our firm. Key Responsibilities and Essential Job Functions Communicate and interact with attorneys, assistants, and clients. Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work. Handle all aspects of attorney and client outreach (via email, phone, and/or mail) to resolve non-payment issues. Respond to collection related requests quickly, effectively, and accurately. Work with peers and management on collection related requests. Partner with the Billing team to resolve auditing issues, reconciliation issues, and escalation concerns as needed. Communicate and report to leadership on delinquent collections and at-risk inventory. Maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. Perform special projects and duties as assigned. Required Skills Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365. Excellent organizational, problem-solving, and time-management skills. Excellent written and verbal communication skills, with the ability to interact professionally with attorneys, clients, and internal stakeholders. Excellent interpersonal skills and ability to use good judgment. Excellent computer skills. Proficient knowledge of accounting functions. Required Qualifications & Education 0-2 years of work in a professional environment. Preferred Qualifications & Education Bachelor’s degree in accounting, finance, or business discipline. Advanced Microsoft Excel skills (VLOOKUP, XLOOKUP, pivot tables). Physical Requirements Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage. Benefits Comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners. Life and AD&D insurance. Short-term and long-term disability insurance. Tax-advantaged accounts for health care expenses, including FSAs and HSAs. FSAs for dependent care. Health advocacy services. Behavioral health and counseling resources for all family members. 401(k) and profit-sharing. Backup dependent care, senior care planning support, and resources for individuals with developmental disabilities and caregivers. Paid holidays and other paid time off, including paid leave for new parents. Equal Opportunity Employment & Discrimination Statement Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Accommodations Applicants who are interested in applying for a position and require an accommodation during the process should contact View email address on click.appcast.io. #J-18808-Ljbffr