Director of Rooms and Guest Services - Signia by Hilton Diplomat Beach Resort

Job Description Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Rooms, you’re not just providing strategic leadership and direction for the hotel’s rooms division operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Lead rooms division operations: Direct all aspects of the Rooms Division, including front office, housekeeping, and guest services. Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality. Manage budgets and resources: Oversee financial planning, cost control, inventory management, and systems usage to support operational goals. Support cross-functional initiatives: Collaborate with sales, marketing, and other departments to coordinate site visits, special requests, and promotional efforts. Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs. Qualifications A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Benefits Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. Financial security for your future – Our retirement plans make it easier to save for what’s next. Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. #J-18808-Ljbffr Hilton