Senior Contact Center Engineer

Virtual Vocations Inc

Managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager environments, the full-time Senior WebEx Contact Center Engineer will ensure reliable operations, troubleshoot technical issues, and collaborate with cross-functional teams while working remotely. Key Responsibilities: Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability Manage and maintain the Cisco Unified Communications Manager infrastructure supporting enterprise communications Generate regular reports to monitor system performance and identify improvement opportunities Required Qualifications: 5+ years of experience managing day-to-day operations of WebEx Contact Center Strong working knowledge of Cisco Unified Communications Manager (CUCM) Hands-on experience configuring and troubleshooting contact center call routing and reporting Familiarity with telephony and VoIP technologies Ability to work independently and collaboratively in a team environment

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Vacancy posted 10 hours ago

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