Treatment Coordinator

Overview At Smile Brands, we believe the patient experience starts long before treatment begins. Our San Jose team is looking for a compassionate, organized, and relationship-focused Treatment Coordinator who can help patients feel confident and supported throughout their dental care journey. In this role, you’ll be the connection between patients and the clinical team — helping patients understand treatment, navigate financial options, and feel genuinely cared for every step of the way. What You’ll Do Welcome patients with professionalism, warmth, and a positive first impression Build trust with patients by helping them understand recommended treatment plans and next steps Coordinate and schedule treatment appointments to support both patient needs and office flow Verify insurance benefits and clearly explain coverage, estimated costs, and payment options Assist patients with financing arrangements and help make treatment accessible Partner closely with doctors, hygienists, and team members to deliver a seamless patient experience Follow up with patients regarding pending treatment and continuing care opportunities Maintain accurate patient records and support day-to-day front office operations What We’re Looking For Strong communication and customer service skills A patient-first mindset with the ability to build relationships and create comfort Highly organized with the ability to multitask in a fast-paced environment Positive attitude and team-oriented approach Dental, orthodontic, healthcare, or insurance experience preferred Experience presenting treatment plans and discussing financial arrangements is a plus Why Join Our San Jose Team? At Smile Brands, you’ll enjoy the support and stability of a nationally recognized organization while working in a collaborative, patient-focused practice environment. Our San Jose office is committed to delivering exceptional care while creating a welcoming and supportive experience for both patients and team members alike. Schedule (days/hours) Monday-Friday (8‑6 or 9‑6 alternating schedule) 1‑2 Saturdays a month Responsibilities Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications At least one year of related experience Knowledge of dental terminology Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Compensation $23‑$26 per hour About Us Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at View email address on click.appcast.io #FOBOIND26 #J-18808-Ljbffr