Medical Support Assistant (Advanced)

Job Title

Duties

Helps

Completes in-patient and out-patient scheduling needs.

Serves as the primary Point of Contact for incoming calls.

Coordinates with care line management and supervisors to review clinic utilization and wait times using various reports.

Develops and maintains effective and efficient communications with patients, community partners, VA medical centers, and other agencies.

Adjusts workflow and work sequencing to meet team and patient needs.

Makes administrative notes in veterans Electronic Health Record chart.

Assists Veterans with coordinating self-assessments, education forms, and tallying totals for therapists.

Presents data to leadership with observations and recommendations for scheduling action, customer service concerns, clinic profile development, and modification within the service.

Total Rewards of an Allied Health Professional

Work Schedule: Full-Time, 0730-1600

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad-hoc, may be available

Virtual: This is not a virtual position.

Functional Statement #: 00000000

Permanent Change of Station (PCS): Not Authorized