Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Venkataraman Viswanathan - State Farm Agent if:

• Youre the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• Youre a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide , making customers feel understood while confidently recommending solutions.
• Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Austin, TX 78729

At Venkataraman Viswanathan - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us .

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach and relationship maintenance.

Responsibilities

• Communicate with customers regarding coverage options.
• Assess customer needs and present suitable insurance options
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.

Qualifications

• Goal oriented
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Must be able to obtain applicable state insurance licenses.