Customer Service Specialist

Service Department Lead Coordinator

We are looking for a Service Department Lead Coordinator in the Charlotte, NC area on behalf of a veteran owned and family operated industrial compressor installation, service, and distributor in the Carolinas. This close knit team is looking for a coordinator that will be the glue between service technicians and the operations team. This role will entail scheduling technicians, coordinating with customers, and preparing quotes.

What's in it for you: Up to $80K base salary. If your target pay is higher, we still encourage you to applywe could request adjustments based on experience and market conditions. Comprehension benefits include health, dental, and vision. 401K + 4% company match. Unlimited PTO policy. Family oriented culture. Continuous improvement.

Responsibilities:

• Own and direct the weekly schedule and dispatch field service technicians servicing industrial equipment throughout North and South Carolina.
• Serve as the primary point of contact for plant and maintenance managers across various industries (manufacturing, healthcare, food production, etc.); write and deliver service quotes in collaboration with technicians.
• Manage job details, service entries, and customer records within NetSuite/ERP system.
• Pivot quickly to handle urgent customer needs or schedule changes throughout the day with an agile, solution-oriented mindset.
• Work closely with management, and an internal office team to maintain seamless communication across service and parts operations.

Qualifications:

• 3+ years of experience in scheduling, dispatch, or customer coordination within an industrial, technical, or service environment.
• Proactive communicator; comfortable asserting authority over schedules and engaging directly with business-to-business clients.
• Comfort navigating ERP or Field Service Management (FSM) software (experience with NetSuite, Prophet 21, or ServiceTitan is a plus, but not required).
• No direct technical expertise requiredstrong organizational and interpersonal skills are prioritized.

Application Process If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations. If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.