Support Associate (Remote)

Support Associate

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!

Role Background

We're currently looking for full-time Support Associates to join our team remotely from multiple regions across Greece (Eastern Macedonia and Thrace, Peloponnese, Epirus, Crete etc.)! Kindly note that only candidates based outside of Athens & Thessaloniki are eligible for our remote openings. If you are based in Athens, please apply here . Applicants based in Thessaloniki can apply here ! :)

In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. If the points below sound exciting, we look forward to hearing from you!

Customer Obsessed : At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.

Team Oriented : Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.

Communication : Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.

Personal Touch : We're not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude : Take ownership beyond the obvious.

What You'll Be Doing

• Handling our 24/7 customer, venue partner and courier partner support together with the team.
• Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.
• Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.
• Developing our customer, venue partner and courier partner support together with the team.

Our Humble Expectations

• It's a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week (40 hours per week).
• You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team.
• You are a fast learner and attentive to both small details and the bigger picture.
• Multitasking is your strong suit and you're prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.
• You're an expert when it comes to your region's food scene, traffic patterns, and the different areas of your city.
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• Fluency in Greek and ability to work in English is required.

Next Steps

If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we'd love to hear from you!

We will be reviewing applications on an on-going basis, so send through your application ASAP :)