Clinical Administrative Coordinator

Clinical Administrative Coordinator

This position is remote in Tampa, FL. You will have the flexibility to work remotely as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator plays a key role in ensuring the completion of established processes and protocols. This position collaborates effectively with all members of the care team to uphold the organization's mission and vision, while consistently delivering exceptional customer service. The coordinator also supports clinical teams in achieving both service and care delivery goals.

Primary Responsibilities:

• Act as a Subject Matter Expert for other team members
• Work with the clinical team to manage requests for services
• Manage the intake of members or the admission/discharge information post notification
• Manage the referral process, processing incoming and outgoing referrals and authorizations, including intake, notification and census roles
• Resolve inquiries from members and/or providers
• Completing special projects
• Performs other duties as assigned

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of customer service experience analyzing and solving customer problems
• Ability to travel up to 10% locally to attend team Quarterly meetings
• Intermediate level of proficiency with Microsoft Word (create documents, edit), Microsoft Excel (create, edit, save documents), Microsoft Outlook (email and calendar management), and the ability to use multiple web applications
• Ability to work full-time (40 hours/week) Telecommute position in Tampa, Florida. The schedule is Monday through Friday and an 8-hour shift between the hours of 8:00 am to 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 1+ years of experience working with Medicare and/or Medicaid Services
• 2+ years of experience working in the health care industry
• 2+ years of experience working with medical terminology
• Work at home experience
• Experience working in metrics driven environment
• Knowledge of ICD-10 and CPT codes

Telecommuting Requirements:

• Reside within 20 miles to Tampa, Florida
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $18 - $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.