North Club Supervisor

North Club Supervisor

Trail Drive Management Corp (TDMC) is the not-for-profit organization that manages the spectacular Dickies Arena, a 14,000-seat multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. Owned by the City of Fort Worth, the state-of-the-art arena opened in November 2019 and hosts a variety of events, including concerts, sporting events, family entertainment, and Fort Worth Stock Show rodeo performances.

Job Summary

Trail Drive Management Corp (TDMC) is looking for a part-time North Club Dining Supervisor. This position is responsible for overseeing a wide variety of restaurant activities - pre-event setup, event day operations, and event-specific closing/check-out. This position will serve as a team member liaison and support the development and implementation of new ideas, practices, and policies throughout each operation.

Essential Job Functions

• Have complete knowledge of all menu items, production specifications, ingredients, cooking times, and presentations
• Assist with pre-event setup, including bars, dining room, and back of house spaces where/when appropriate
• Check in all event day requisitions from the warehouse
• Understand and ensure proper execution of responsible alcohol service
• Understand and ensure proper sanitation and food safety
• Ensure proper documentation is completed each shift, including but not limited to: temperature logs, wine and liquor inventory, bar yields, spill logs, spoilage tracking, etc.
• Assist with guest check processing, considering any/all special billing
• Provide oversight into all restaurant/club operations, expediter efforts, food timing, server efficiency, etc.
• Complete table touches with guests to monitor/ensure guest satisfaction and all service steps
• Assist the Clubs Manager with the training of team members to ensure their success and the success of the department as a whole
• Assist with in-event coaching as it pertains to proper practices/procedures; communicate with management regarding these efforts following each shift
• Verify all side work has been completed properly and in an appropriate amount of time
• Organize and turn in all daily paperwork, including, but not limited to, host rotation sheet, side work chart, liquor counts, and requisition forms
• Monitor food and beverage quality/presentation throughout the event
• Monitor ticket times and escalate concerns when crossing communicated service thresholds
• Work with management to ensure the monthly inventory and theoreticals are accurate
• Maintain organization and cleanliness of all storage areas, i.e., back bars, storage rooms, beverage cages, walk-in coolers, etc.
• Conduct/complete end-of-the-night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
• Performs other duties as assigned.

Qualifications

• Must be a minimum of 21 years of age.
• 1-2 years' experience in a leadership role working in a fast-paced hospitality environment preferred
• Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
• Possess excellent interpersonal skills and diplomacy
• Possess excellent written and verbal communication skills
• Strong attention to detail and proven customer service skills
• Exceptional organization and prioritization
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

Working Conditions

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift, push, and pull up to 25 lbs.
• Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
• Employees may be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees may be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc.
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.

Other Duties

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.