System Business Analyst

Role Description

CTG is seeking a System Business Analyst with experience in hospital Revenue Cycle operations to support process improvement, system enhancements, and reporting initiatives. This role will serve as a key liaison between business stakeholders and technical teams, ensuring that operational needs are accurately translated into effective system and data solutions. The ideal candidate brings a strong understanding of healthcare financial workflows along with the ability to analyze data, document processes, and support system optimization efforts.

• Partner with Revenue Cycle stakeholders to gather, analyze, and document business and system requirements
• Evaluate current workflows and identify opportunities for process improvement, automation, and integration
• Translate business requirements into functional specifications for technical teams
• Support the development and maintenance of reporting and data solutions
• Assist with system testing, validation, and implementation of enhancements
• Create and maintain documentation including process flows, requirements documents, and user stories
• Analyze data to support operational decision-making and performance improvement
• Collaborate with cross-functional teams including IT, finance, and operations

Qualifications

• Knowledge of or experience supporting hospital Revenue Cycle operations, including patient access, billing, claims, and collections
• Familiarity with healthcare financial data and reporting
• Experience gathering and documenting business and technical requirements
• Ability to analyze workflows and recommend system and process improvements
• Experience working with data to support reporting and analysis
• Basic to intermediate SQL knowledge preferred
• Experience creating process maps, functional requirements, user stories or business documentation
• Prepare high-level requirement documentation (HLD) and software requirement specifications (SRS)
• Create testing plan and script
• Conduct User Acceptance Testing (UAT)
• Strong attention to detail and focus on accuracy
• Minimum 1 year of experience developing interactive dashboards and reports using Power BI, including:
• Power Query transformations
• Custom DAX measures
• Advanced conditional formatting
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group

Requirements

• CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

Benefits

• The expected base salary for this position ranges from $120,000 to $130,000.00.
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained.
• A competitive benefit package is also offered.