Senior System Business Analyst

Role Description

CTG is seeking a Senior System Business Analyst with strong experience in hospital Revenue Cycle operations and a passion for leveraging data, automation, and AI-driven solutions. This role will serve as a key bridge between business stakeholders and technical teams, driving process improvements, system enhancements, and advanced analytics across revenue cycle functions. The ideal candidate combines strong analytical skills, technical proficiency, and a deep understanding of healthcare financial workflows to identify opportunities for automation, reporting optimization, and operational efficiency.

• Partner with Revenue Cycle stakeholders to gather, analyze, and document business and technical requirements
• Evaluate current-state workflows and identify opportunities for automation, integration, and process improvement
• Design and implement solutions leveraging Microsoft Power Platform and reporting tools
• Develop dashboards, reports, and data models to support operational and leadership decision-making
• Collaborate with IT and development teams to translate business needs into functional and technical solutions
• Create detailed process documentation, functional design documents, and user stories
• Conduct system and workflow analysis to recommend scalable and sustainable improvements
• Support testing, validation, and implementation of new solutions and enhancements

Qualifications

• Strong knowledge of hospital Revenue Cycle operations, including patient access, billing, claims, and collections workflows
• Experience working with healthcare financial data and reporting
• Minimum 3 years' experience building, training, and deploying AI-powered solutions within Microsoft Power Platform, including tools such as AI Builder and Copilot Studio
• Minimum 3 years' experience and expertise in developing complex Desktop and Cloud flows using Power Automate
• Experience utilizing SQL database connectors, machine runtimes, and web scraping techniques
• Minimum 3 years of experience developing interactive dashboards and reports using Power BI, including Power Query transformations, custom DAX measures, and advanced conditional formatting
• Intermediate proficiency in writing SQL queries, joining multiple tables, and filtering/manipulating data to support reporting and automation
• Minimum 3 years' experience in developing and managing Python scripts
• Advanced proficiency in Microsoft Excel, including writing macros (VBA) and managing complex data models
• 5+ years of experience gathering technical requirements from stakeholders
• 5+ years of experience creating workflow documentation, including process maps, functional design documents, and user stories
• Prepare high-level requirement documentation (HLD) and software requirement specifications (SRS)
• Create testing plan and script
• Conduct User Acceptance Testing (UAT)
• 5+ years of experience analyzing operational workflows and recommending integration and automation solutions
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group

Requirements

• CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role

Benefits

• The expected base salary for this position ranges from $120,000 to $130,000
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained
• A competitive benefit package is also offered