Guest Service Agent

Job ResponsibilitiesThe Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stayAudit and balance reports from the day shiftsSchedule guest wake-up calls and reservations for the following dayVerify that all shift work has been completed as outlined on shift checklistRespond to guest inquiries, concerns and complaints as neededCommunicate to all departments as neededAnswer phones and place reservationsBalance cash drawers and record receiptsEmail shift report to all team membersBenefitsFamily Focused CultureDevelopment and Promotion OpportunitiesCompetitive PayHealth, Vision, Dental and Supplemental InsurancePaid Vacation and Holiday Pay401 kUncapped Employee Referral ProgramAbout Tara and Uncompromised HospitalityTara owns, develops, and manages all of its hotels. Our family's business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this.We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality.Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality.