Office Assistant III

Office Assistant III

The current vacancy is in the Shasta County Health and Human Services Agency Administration Branch. Oral exam is tentatively scheduled for August 2026. See special requirements section regarding possession of a valid driver's license. Responses to supplemental questions required. Final filing date: August 03, 2026, at 12:00 PM. Salary information: $3,544.00 - $4,523.00 approximate monthly / $20.44 – $26.09 approximate hourly.

This position is in the United Public Employees of California – UPEC General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor Agreements.

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

The Shasta County Health and Human Services Agency (HHSA) partners with the community to protect and improve the health and wellbeing of Shasta County residents. HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, and a centralized Administration Services. HHSA promotes optimal health for all. The frail, the abused, the mentally ill, and those without resources look to HHSA for services and resources to meet their basic needs, and to protect their health and safety.

The Administration Services Branch includes the HHSA Director's office, Contracts, Asset Management, Fiscal, Financial Audits and Control, Medical Billing, Payroll, Community Relations and Education, Staff Development, Internal Accountability, Compliance, and Performance, Privacy and Security, Safety, Technology, Utilization Managements and Quality Assurance unit, Compliance and Quality Improvement unit and Administrative Hearings and Civil Rights. Each of these groups support the branches to help them achieve their goals.

About the position: Under limited supervision, the Office Assistant III performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department records, programs, and services; may serve as a lead-worker and provide training and work assignments to a group of office support staff; may conduct initial application screening interview and initiate cases through automated systems; and performs related work as required.

Distinguishing characteristics: The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead-worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system.

Ideal candidate: The ideal candidate will be organized, self-motivated and able to work independently or as part of a team. The ideal candidate will have a clear understanding of the need of maintaining confidentiality; a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; excellent customer service skills and initiative; solution-based problem-solving skills; ability to maintain a high standard of professionalism; and proficiency in MS Office such as Word, Excel, PowerPoint, Outlook etc. The ideal candidate will have excellent listening and strong written and verbal communication skills. Previous experience with electronic health records is highly preferred.

Examples of Essential Duties

Duties may include, but are not limited to, the following:

As lead-worker, instructs employees in the interpretation and application of laws, regulations, policies, and procedures related to the department's programs and automated systems; prioritizes and manages workload distribution; acts as technical resource on more difficult problems or specialized issues; monitors quality and timeliness of unit work; identifies and provides individual instruction to co-workers for work deficiencies; provides feedback to supervisor as requested; assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identify and correct deletions or errors; updates and deletes information; operates automated systems, which involves interpretation of requirements and assisting in the layout and formatting of fields, screens, and report formats utilized in database, spreadsheet, or word processing software; produces statistical, data processing, and production related reports; may perform the initial applicant screening function and initiate case through an automated system; performs related duties as assigned.

Qualifications

Any combination of education and experience sufficient to directly demonstrate possession and application of the following:

Knowledge of: Modern office practices, and department specific methods, procedures, policies, and regulations; programs, goals, and purpose of the assigned department; English grammar, vocabulary, spelling, and punctuation; business letter writing; leadwork and staff development techniques and practices; computer terminology and computer keyboard arrangement; common word processing, spreadsheet, and database software packages.

Ability to: Answer a variety of questions related to department programs and processes; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; interpret and explain procedures to others; provide verbal and written instruction to others; exercise sound judgment when prioritizing, organizing, assigning, and monitoring workload; learn the basic principles of the automated system; apply the rules, regulations, policies, and procedures pertaining to initial application for the assigned departments services; apply appropriate questioning content and techniques for interviewing applicants; enter data accurately into automated system; locate, identify, and correct inaccurate or incomplete information; answer a variety of questions related to department programs and the application process; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; lead and train subordinate employees effectively; establish and maintain effective working relationships; follow written and oral directions and instructions.

Minimum qualifications: It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Either Two (2) years of full-time experience as an Office Assistant II with Shasta County; OR Two (2) years of full-time experience performing general office support duties in an office environment, including one (1) year at the journey level.

Special requirements: Some positions in this classification may require possession of a valid California driver's license. Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.

Some positions may require the ability to type at a net corrected speed of 45 words per minute.

Some positions may require possession of special language and culture skills as a bona fide qualification standard. In these cases, candidates must demonstrate that they possess the required skills.

Supplemental questions: Responses to the following must be submitted with a completed application.

1. Do you possess two (2) years of full-time experience as an Office Assistant II with Shasta County? If "Yes", please indicate the department you worked in this position for, and the dates of employment.
2. Do you possess two (2) years of full-time experience performing general office support duties in an office environment, including one (1) year at the journey level? If "Yes," please provide details including, but not limited to, employers, dates of employment, and job duties. If "No," type N/A.
3. How much full-time (40 hours per week) customer service experience do you possess?
   • No experience
   • Less than 1 year
   • 1 - 2 years
   • 2 - 3 years
   • 3 or more years
4. Please identify any computer programs with which you are familiar (i.e. word processing, spreadsheets, databases, applicant tracking systems, payroll, etc.) and describe your level of proficiency with program listed (e.g. fair, proficient, or expert). Please be specific. If none, type N/A.
5. I acknowledge this position requires a valid California driver's license.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The