Dental Patient Care Coordinator

Job Description

Job Description

THE OPPORTUNITY

This is a role for someone who is genuinely great with people and serious about what that means in a clinical environment. As a Patient Care Coordinator at ORAL, you are the consistent presence patients interact with from first call through completed treatment — and the person responsible for keeping that relationship strong at every step. You will present treatment plans, guide patients through their financial options, and follow up with the kind of attentiveness that turns a single visit into a long-term relationship with the practice.

WHAT YOU'LL DO

Patient Communication and Relationship Management

• Own the patient relationship with ORAL across the full care journey — from first contact through completed treatment and beyond
• Handle inbound patient calls and manage ongoing communication via phone, text, and email
• Serve as the point of continuity patients rely on when they have questions, need next steps, or are navigating a transition in their care

Treatment Presentation and Case Acceptance

• Present treatment plans following the doctor's recommendation, translating clinical findings into language patients can act on
• Guide patients through insurance coverage, out-of-pocket estimates, and financial options — coordinating with our insurance team on complex cases and internal specialist referrals
• Handle questions and objections with confidence and empathy
• Close accepted treatment to the schedule before the patient leaves or goes cold, keeping the schedule full

Outreach and Reactivation

• Follow up proactively with patients who have unscheduled treatment
• Conduct reactivation outreach for patients who are overdue or have lapsed from care

WHAT WE'RE LOOKING FOR

• 2+ years in a patient-facing, client-facing, or guest-facing role where relationship management was central
• Comfort discussing insurance, out-of-pocket costs, and financial options directly with patients
• Working knowledge of dental insurance preferred; experience in a dental or medical setting is a plus
• Organized, proactive, and thorough — nothing falls through the cracks
• Experience with dental practice management software (Curve Hero, Practice by Numbers, or similar EHR) is a plus
• A strong ability to learn on the fly, and an interest in career advancement in a fast growing practice

COMPENSATION AND BENEFITS

In compliance with the New York City Pay Transparency Law, the base salary range for this role is $25.00 - $35.00 per hour , commensurate with experience, and with opportunities for additional incentive pay. Benefits include paid sick time.

ORAL Dental Studio is an equal opportunity employer. This position is on-site at 131 Essex Street, Floor 2, New York, NY 10002.

Benefits:

• Paid sick time

Application Question(s):

• Tell us about a role where part of your job was getting people to say yes — whether that was selling, presenting options, or following up on a decision. What did that look like?

\nCompany Description

ORAL Dental Studio is a full-service dental practice on Manhattan's Lower East Side. At our core, we are a patient-focused practice that takes the time to know our patients and deliver care that feels personal. We pair that with a modern, technology-forward environment and a full range of services, from general and cosmetic dentistry to oral surgery, orthodontics, and prosthodontics, all under one roof.

Company Description

ORAL Dental Studio is a full-service dental practice on Manhattan's Lower East Side. At our core, we are a patient-focused practice that takes the time to know our patients and deliver care that feels personal. We pair that with a modern, technology-forward environment and a full range of services, from general and cosmetic dentistry to oral surgery, orthodontics, and prosthodontics, all under one roof.