Senior Manager - Enterprise Customer Experience Analysis
Jobtailor
Responsibilities Play a critical role in helping CVS Health achieve optimal customer experiences Lead analysis of customer experience signals across various channels Translate complex data into actionable insights for senior leadership Identify risks and opportunities impacting customer experience Contribute to reporting and storytelling for executive presentations Requirements 7+ years of developing large-scale data structures and pipelines Proven experience utilizing enterprise cloud SQL environments 5+ years building & automating data pipelines 2+ years leading projects end-to-end 1+ Created and managed a team of AI Agents #J-18808-Ljbffr Jobtailor
$75.4k - $199.14k
...compassionate health experience. At CVS Health®, you... ...Lead analysis of customer experience signals across... ...actionable insights for senior leadership. Connect... ...performance metrics and Management Incentive Plan (MIP)... ...experience utilizing enterprise cloud SQL environments...SeniorHourly payFull timeTemporary workLocal area- CVS Health is seeking a Senior Manager of Enterprise Customer Experience Analysis in Woonsocket, Rhode Island. This role involves leading analysis of customer experience signals and implementing AI-driven insights to optimize health outcomes. The successful candidate will...SeniorFull time
$75.4k - $199.14k
...convenient and compassionate health experience. At CVS Health®, you’ll be... ...and one community at a time. Enterprise Customer Experience and Insights is at... ..., clients and colleagues. The Senior Manager of Enterprise Customer Experience Analysis will play a critical role in...SeniorHourly payFull timeTemporary workLocal area$70.5k - $99.54k
...Healthcare Senior Account Executive Explore your... ...innovative possibilities, experience our rewarding culture,... ...incumbent analyzes customers' current supply chain... ...Performs pre-call analysis (e.g., research account... ...and offers the annual management incentive plan, subject...SeniorPermanent employmentWork experience placementRelocationVisa sponsorshipFlexible hours- Citizens Bank is seeking an Office of the Customer Quality & Operations Execution Lead to manage customer complaints and enhance service outcomes. This role... ...efficiency. The ideal candidate has over 5 years of experience in customer experience and quality assurance within...SeniorWork at officeRemote work
- CVS Health in Providence, Rhode Island is looking for a Senior Manager, Customer Experience Intelligence to drive a customer-centric culture. This role emphasizes AI and data-driven insights to enhance healthcare experiences for customers and colleagues. As a leader, you...SeniorFull time
- Cengage Group is looking for a Senior Manager, Customer Support to oversee the ed2go customer support team serving over 130,000 learners. This... ...candidate will have extensive call center leadership experience, operational management skills, and the ability to adapt in...SeniorRemote job
$127.9k - $291.9k
...with mission‑critical tax and customer reporting operations.... ...reporting and transaction taxes. Manage operations team by directing... ...years of operational delivery experience. CPA, EA, or licensed attorney... ...solving skills. Strong data analysis capabilities. Ability to draft...SeniorSummer holidayFlexible hours$98.57k - $102k
...Enhancement in Woonsocket, RI is looking for a Sr. Analyst, Customer Experience. This position focuses on delivering predictive analytics solutions... ..., and Excel. Experience in machine learning and statistical analysis is essential. The role offers a competitive salary range of...SeniorRemote job- ...in Providence, RI is seeking a Business Systems Analyst Manager to lead a team of analysts. This role focuses on... ...stakeholder management. The ideal candidate has substantial experience in business systems analysis, leadership, and project management. This position offers...Senior
- CVS Health is looking for a Sr. Manager of Financial Operations in Woonsocket, RI. The role... ...a related field and 2 years of relevant experience. Candidates should have experience with... ...financial planning, and business system analysis. The position offers a competitive...Senior
$59.68k - $68.57k
## SENIOR DLT BUSINESS OFFICERApplylocations: John O. Pastore Center General Complex #7... ...DUTIES:** To supervise and perform business management functions of an advanced nature; to... ...well as Adobe Acrobat Pro.**EDUCATION AND EXPERIENCE:****Education:** Such as may have been...SeniorFor contractorsZero hours contractWork at officeMonday to Friday$161.5k - $184.3k
Senior Principal Relationship and Business Development Manager (Remote-Eligible) We are currently looking for... ...escalating risk and customer-impacting issues. Responsibilities... ...negotiations Market Analysis: Performing market... ...of payments industry experience in business...SeniorRemote jobFull timeContract workPart timeLocal area- ...Description: Title: Senior Account Associate -... ...Provide administrative and customer service support to the... ...of an Account Manager (AM), Account Executive... ...information, perform loss run analysis, prepare submissions,... ...of customer service experience in the insurance...SeniorContract workRemote work
$76.52k - $163.9k
...Sr. Practice Solutions Relationship Manager The Practice Solutions team is highly... ...practices. Providing the unparalleled customer experience that practice owners desire most (the... ...note renewals, reviewing & detailed analysis of current financial statements & collateral...SeniorWork experience placementLocal areaFlexible hours$80k - $95k
...Senior Account Manager - Commercial Lines Hybrid Preferred: 1-2 days in Columbia... ...-to-day administrative and customer service activities,... ...billing, claims, and coverage analysis. Manage policy expirations... ...years of account management experience, or 7+ years in the insurance...SeniorFor contractorsRemote work- ...Senior Account Manager Nordson EFD, a global leader in Engineered Fluid Dispensing... ...a deep understanding of customer strategies, researching... ...EFD share Competitor analysis to understand technology and... ...assigned Education and Experience Requirements: Bachelor's...SeniorHourly payWork at officeLocal area
$143k - $243k
A leading pharmacy benefit manager is seeking a Senior Principal Actuary to provide actuarial direction and thought leadership. This remote role... ...a bachelor's degree in a relevant field and 10 years of experience in actuarial work, along with an ASA or FSA designation....SeniorRemote job- ...At Verint, we believe customer engagement is the core of every global brand. Our mission... ...to help organizations elevate Customer Experience (CX) and increase workforce productivity... ...Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves...SeniorLocal areaShift workDay shift
$78k
...New England As an Account Manager with Redi Carpet, you'll represent... ...relationships that fuel customer loyalty and drive local success... ...outstanding customer experiences. Redi Carpet offers the autonomy... ...Salesforce reporting and data analysis to identify opportunities within...Base plus commissionPermanent employmentFull timeTemporary workLocal areaNight shift- Senior Enterprise Account Manager role at RxVantage At RxVantage, we transform how... ...Become a trusted advisor to customer executives, serving as a... ...of RxVantage Conduct analysis (including using Tableau,... ...ideal candidate 5+ years of experience in client services,...SeniorFull timeTemporary workLocal areaFlexible hours
$245k
...relationships and ensuring customer success? Join our team... ...with the best As a Senior Strategic Account... ...10+ years of relevant experience and a bachelor's degree... ...products, and services to enterprises Be passionate about... ...your favorite series, or managing your savings, we're...SeniorWork experience placementWork at office$106.61k - $284.28k
...Health as a Sr. Manager, Frontline Support... ...Digital team. The Senior Manager is... ...high-performing customer and/or technical... ...exceptional customer experience, rapid issue resolution... ...root cause analysis, and manage executive... ...healthcare, finance, enterprise SaaS, or highly...SeniorHourly payFull timeTemporary workWork experience placementLocal area$46.99k - $112.2k
9005 CVS Pharmacy, Inc. is seeking a Senior Analyst in Woonsocket, RI to support Front Store Merchandising across over 7,000 locations... .... This role focuses on data-informed decisions to enhance customer experience through assortment, pricing, and promotions. The ideal...Senior$171.6k - $392.1k
...high‑impact outcomes. Actively manage pipeline, lead strategic... ...streamline processes and enhance user experience. Establish overall standards... ...trends in digital marketing, customer experience, marketing... ...transformation architecture through analysis and knowledge of best...SeniorSummer holidayFlexible hours$176.2k - $255k
The Senior Director, Department of War (DoW) Solutions... ...expertise on customer engagements to address... ...enhancement of the user experience. Provide technical leadership... ..., documentation, analysis and development of software... ...Software life-cycle management (requirements analysis...SeniorContract workFor contractorsWork experience placementH1b$155.3k - $177.2k
Senior Manager, Strategic Business Development - Capital... ...analytical, and data-analysis skills Demonstrated... ...person, phone, email) Experience in identifying and creating... ...teams to structure custom solutions for... ...years of affiliate, enterprise sales, or performance...SeniorRemote jobFull timeContract workPart timeLocal area$20.05 - $35 per hour
...Responsibilities Delivers outstanding customer experience; holds all Team Members accountable... ...Skills Strong ability to perform task management, balancing dynamic customer flows. Demonstrated... ...and customer experience. Strong analysis skills to root cause underperformance...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift$20.05 - $35 per hour
...in leading and executing the Customer Service & E-Commerce programs... ...responsible for the checkout experience and grocery delivery & pickup... ...for daily operations including managing capacity, labor utilization,... ...customer experience. Strong analysis skills to root cause...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift$81k - $86.5k
...Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths... ...matters—creating energizing learning experiences in the classroom. Our fiercely... ...possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of...For contractorsLocal areaRemote workWorldwideWork visaFlexible hours
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