Fitness Supervisor

Fitness Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

What you will have an opportunity to do:

The Fitness Supervisor is responsible for overseeing the fitness program within the Club & Spa. The position will evaluate class performance, develop innovative fitness programming, increase member participation, enhance member engagement, and support overall wellness initiatives that drive membership satisfaction, retention, and revenue growth.

Essential Duties and Responsibilities

• Supervise, coach, and support Fitness Instructors and Personal Trainers.
• Conduct regular observations and evaluations of fitness classes and personal training sessions.
• Provide ongoing feedback, training, and development opportunities to fitness staff.
• Analyze class attendance, member participation, and fitness trends to evaluate existing programs and recommend enhancements, modifications, new classes, workshops, wellness challenges, and special events that meet member needs and drive engagement.
• Partner with the Club & Spa Manager to develop and implement seasonal, fun and exciting fitness programming, including themed programs, promotional initiatives, and revenue-generating wellness offerings that increase participation, retention, and overall member satisfaction.
• Build strong relationships with members by understanding their fitness goals, providing orientations and consultations as needed, and promoting participation through outreach, engagement campaigns, and wellness education.
• Ensure fitness facilities and equipment are maintained in a clean, safe, organized, and welcoming environment that supports an exceptional member and guest experience.
• Address member questions, concerns, and service recovery opportunities promptly and professionally while maintaining high standards of customer service.
• Promote and market fitness programs, personal training services, wellness initiatives, and special events to maximize member involvement and support departmental revenue goals.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree in Exercise Science, Kinesiology, Recreation, Health Promotion, or related field preferred.
• Minimum two (2) years of fitness leadership, supervisory, or program management experience.
• Experience leading group fitness programs and personal training teams preferred.
• Hospitality, health club, resort, country club, or spa experience preferred.

• Current CPR/AED and First Aid Certification required.
• Nationally recognized Personal Training Certification preferred (NASM, ACE, ACSM, NSCA, or equivalent).
• Group Fitness Certification preferred.

Compensation: $20.00 - $30.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.