Customer Service Representative

Job Description

Job Description

About Us

Premier Graphics is an established, high-performing large format graphics company serving businesses throughout West and Central Michigan and beyond. From vehicle wraps and fleet graphics to storefront signs, trade show gear, custom apparel, promotional products, and more - We help brand out from the crowd in a big way.

We’ve built an incredible team, an amazing customer base, and a reputation for quality work done by good people. Around here creativity meets hustle, deadlines matter, and no two days look exactly the same.

About You

We’re looking for a motivated, organized, people-focused Customer Service Representative to support operations at our Grand Rapids location.

You’ll be one of the main points of contact for customers, helping guide projects from the first phone call all the way through production and installation. This role is perfect for someone who enjoys staying organized, solving problems, keeping projects moving and helping customers feel taken care of every step of the way.

You should be comfortable communicating through phone calls, email, text messages, and Google chats while managing multiple projects in a fast-paced environment. If you thrive under pressure, enjoy teamwork, and love checking things off a to-do list, you’ll fit right in here. 

Key Responsibilities

• Help customers bring their projects to life by gathering the details needed for accurate quotes
• Keep customer information, project notes, and order tracking organized and up to date
• Team up with sales staff and project managers to help keep projects running smoothly and on schedule
• Assist customers with quote approvals, payments, and vehicle drop-offs/pick-ups
• Prepare shipments, enter tracking and shipping costs into orders, and print labels
• Respond to customer questions and concerns quickly with friendly, professional service
• Spot opportunities to recommend additional project solutions that fit customer needs
• Create a positive customer experience from start to finish
• Keep customer-facing office areas clean, organized, and stocked with needed supplies

Qualifications

• Previous customer service or office experience is preferred but a great attitude and willingness to learn go a long way
• Experience in the graphics, trucking, or construction industries is a big plus for knowing lingo
• Strong communication skills with the ability to stay organized and juggle multiple tasks without dropping the ball
• Able to manage deadlines, shift priorities when needed, and keep projects moving forward
• Comfortable using Google platforms and everyday computer systems
• Sharp eye for details and the ability to think through problems and find solutions
• Basic math skills related to money and measurements are used daily
• Positive, team-oriented attitude with the ability to work well with coworkers and customers

Bonus Skills

• Knowledge of fleet graphics, vehicle wraps, or sign production
• Familiarity with CRMs like ShopVox, Monday, Fishbowl, etc.
• Memorization 
• Professional Resilience 

Benefits After 90 Days

• 401(k) with (3%) company match
• Health Insurance pre-tax (employee paid)
• Paid Time Off including sick and vacation time
• Paid holidays plus your birthday off

Starting Salary
$16.75 - $18 ( Based on experience and reviewed after 90 days)

Come join a team that creates awesome things, solves problems together, and helps businesses look their best every single day!