Assistant General Manager

Assistant General Manager

Partner with the General Manager to drive operational excellence, team development, and a superior member experience. You'll own key daily functions — from membership sales and staff coaching to operational execution and performance tracking — and run the floor when the GM is out.

Deliver a welcoming, best-in-class environment and lead the club to top-tier NPS on Friendliness and Cleanliness. Resolve member concerns quickly and professionally; support onboarding, follow-ups, and retention.

Assist with recruiting, hiring, training, and scheduling front-desk and frontline staff. Lead by example on the floor; coach and give ongoing performance feedback.

Support the GM in hitting membership, personal-training, and retail goals. Track KPIs to spot trends; help execute local marketing, lead generation, and referrals.

Keep daily operations running cleanly and efficiently; own opening/closing, inventory, and equipment checks. Uphold company policies, procedures, and safety standards.

2+ years of supervisory or leadership experience in fitness, hospitality, or retail. Proven track record in sales performance and team coordination; membership- or service-based environment strongly preferred.

Associate's degree required; Bachelor's in management, business, or a related field preferred. Equivalent experience considered.

Exceptional communication and interpersonal skills; strong organization and time management. Proficiency with POS, scheduling tools, and Microsoft Office/Google Suite.

Energetic, self-motivated, and coachable, with a flexible schedule including evenings and weekends. Fitness-facility knowledge and Hyrox familiarity a plus.

Hourly Rate: $18 – $22, commensurate with experience. Performance Bonus: monthly club bonus potential based on sales and operational targets. Benefits: medical, dental & vision; 401(k) with company match; ZayZoon earned-wage access; discounts on services and Live Evolutionary apparel. Career Path: a clear route to General Manager with strong performance.