Assistant Residential Director

Job Title: Assistant Residential Director

Department: Direct Client Services / Residential Campus

Reports To: Director of Residential Services

FLSA Status: Salary Exempt

Hours per Week: Full-time / 40 hours weekly

Shift: 8:00 PM 4:30 AM (Swing and Overnight/Grave Oversight)

Salary Range: $50000 $55000 annually

Overview of SafeNest

Since 1977 SafeNest has been a leading force in the fight to end domestic and sexual violence. Dedicated to a holistic and innovative approach SafeNest works tirelessly with survivors abusive partners and children impacted by interpersonal violence. With a steadfast commitment to breaking the cycle of abuse SafeNest serves over 11000 clients annually delivering more than 170000 life-changing services. As Nevadas largest provider of interpersonal violence services SafeNests impact is driven by its exceptional team of professionals. We recognize that our people are our greatest asset which is why we offer competitive salaries comprehensive benefits and an empowering work environment. Together we are building a safer more compassionate community.

Job Summary

The Assistant Residential Director plays a critical leadership role within SafeNests Residential Services overseeing swing and overnight/grave shift operations to ensure the safety stability and continuity of services for residents during non-traditional hours. This position supports the Director of Residential Services in all aspects of shelter operations programming and staff management while providing direct client supportive services to support survivors on their journey from crisis to confidence. The Assistant Residential Director fosters a trauma-informed client-centered environment that emphasizes empowerment emotional well-being and long-term success.

Primary Responsibilities

Operational Leadership & Director Support

• Support the Director of Residential Services in overseeing shelter operations programming and services during swing and overnight/grave shifts (8:00 PM 4:30 AM).
• Serve as the senior on-site leader during evening and overnight hours making operational decisions in alignment with agency policies and program goals.
• Manage day-to-day shelter operations including ensuring residents physical emotional and safety needs are consistently met across all shifts.
• Monitor both walkthrough and drive-through gates; alert the maintenance team of all vendor traffic as needed.
• Maintain the facilitys overall appearance to ensure a clean safe and secure environment. Report any maintenance or security needs to the appropriate parties.
• Be available on-call in the event of an emergency.
• Track and submit monthly budget expenses for review by the Director of Residential Services.

Staff Management & Development

• Supervise support and provide real-time guidance to Residential Advocates during their assigned shift.
• Assist with maintaining work schedules for Residential Advocates within their permanently assigned shifts.
• Schedule and conduct weekly 1:1 meetings with Residential Advocates to review performance provide feedback and discuss opportunities for growth
• Provide ongoing training and coaching to Residential Advocates to ensure consistent policy enforcement and high-quality client services.
• Verify that Residential Advocates are accurately documenting services in accordance with agency standards.
• Ensure that all Residential Advocates are meeting with each client on their caseload on a weekly basis; all client interactions and services must be thoroughly documented using DAP (Data Assessment Plan) notes in accordance with agency standards.
• Conduct monthly Quality Improvement (QI) reviews on Residential Advocates caseloads and documentation to ensure accuracy compliance and service quality standards are met.
• Work closely with Residential Advocates to ensure program goals are achieved across all shifts.

Case Management & Direct Client Services

• Provide direct client supportive services to shelter residents in alignment with each clients individualized goals and safety plan.
• Conduct client assessments and develop goal-oriented service plans that promote safety stability and self-sufficiency.
• Act as an advocate for all clients maintaining professional relationships within the scope of the role treating all clients with respect and fairness and upholding professional boundaries at all times.
• Provide support guidance and conflict resolution for clients as situations arise; ensure appropriate follow-up and consult with the on-call manager when needed.
• Assist and coordinate transportation of clients to and from goal-related activities and appointments.
• Ensure all case documentation critical incident reports exit reports and quality improvement records are completed accurately and on time.

Safety Environment & Coordination

• Provide support to domestic violence survivors and staff to maintain a safe secure and appropriate shelter environment; interactions may occur in person or by phone.
• Communicate professionally with all staff both verbally and in writing to ensure consistency in trauma-informed programming across shifts.
• Verify inventory counts with the Inventory Coordinator and food orders with the Nutrition Coordinator.
• Develop and maintain current knowledge of domestic violence victim services and trauma-informed care through ongoing training consultation and professional development.

Skills and Qualifications

To perform this job successfully an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Valid Nevada drivers license with a safe driving record in accordance with insurance industry standards. Required.
• 35 years of experience in residential shelter or nonprofit direct services in a supervisory role with a college degree; or 5 years of equivalent experience without a degree.
• Demonstrated ability to provide strengths-based trauma-informed direct client supportive services.
• Ability to lead and manage a team in a high-stress fast-paced environment.
• Ability to deal with frequent change competing demands and unexpected events while maintaining composure and sound judgment.
• Demonstrated critical thinking and appropriate decision-making skills.
• Ability to ensure the security and confidentiality of clients and their children at all times.
• Ability to recognize and monitor job stress and personal self-care needs.
• Fluency in English required; bi-lingual Spanish preferred.

Physical Requirements and Work Conditions

• Must be able to lift 25 lbs.
• Must be able to sit and work on a computer for extended periods and type a minimum of 25 WPM.
• This position operates during evening and overnight hours (8:00 PM 4:30 AM); candidates must be available and reliable for this shift schedule.
• Regular attendance during scheduled hours is required. Occasional flexibility may be needed to meet department goals and objectives.

The physical demands described here are representative of those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

SafeNest is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race creed color religion national origin ancestry citizenship status age disability sex marital status veteran status gender identity sexual orientation genetic information or any other characteristic protected by applicable federal state or local laws.

Required Experience:

Director