Sr. Supply Chain Specialist

Sr. Supply Chain Specialist - Grand Prairie, TX

The Senior Supply Chain Specialist is responsible for leading and coordinating key logistics and operational activities across the supply chain. This role partners closely with third-party logistics providers, internal departments, and external customers to ensure timely and accurate execution of supply chain processes, including international imports and e-commerce fulfillment. The position plays a critical role in driving process improvements, managing customs compliance and duty recovery, navigating Amazon supply chain requirements, and ensuring alignment with organizational goals.

Key Responsibilities:

• Manage and oversee daily operations with 3PL partners to ensure compliance with service level agreements and operational standards.
• Oversee import operations and customs compliance, actively managing and auditing entry summaries to ensure accuracy.
• Administer and optimize the duty drawback program, working with customs brokers to maximize cost recovery on eligible imports/exports.
• Develop, implement, and continuously improve standard operating procedures (SOPs) and related documentation.
• Analyze ERP data to support business reporting, forecasting, and supply chain planning efforts.
• Mentor and support junior staff members, including onboarding, training, and knowledge sharing.
• Manage Amazon fulfillment operations (Vendor Central/Seller Central), ensuring strict adherence to routing guides, mitigating chargebacks, and maintaining high inventory performance metrics.
• Collaborate with cross-functional teams to ensure effective inventory management, order fulfillment, and timely customer delivery.
• Perform other duties and projects as assigned.

Qualifications:

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field, or equivalent work experience.
• Minimum of 2 years of relevant experience in supply chain operations, logistics, or a related function.
• Proven experience managing Amazon supply chain operations and compliance (e.g., FBA, Vendor/Seller Central routing, and chargeback management).
• Strong background in international imports, with specific, hands-on experience handling customs entry summaries and duty drawback processes.
• Experience with ERP systems, preferably NetSuite preferred.
• Strong analytical and problem-solving skills with a track record of driving operational improvements.
• Excellent communication and interpersonal skills, with the ability to work effectively across teams.

Company Overview:

SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.