Customer Service Manager
The Everest Search Group
LOCATION
Bell, CA Summary The Director of Customer Service Manager is responsible for customer satisfaction by maintaining clear communication, resolving issues proactively, and aligning warehouse operations with client expectations. Description Responsible for promoting a culture of operational excellence focused on service to our customers, drivers, and other departments within the company. Serves as the main liaison between the warehouse and client accounts, managing day-to-day communication and escalations. Partners with warehouse operations to ensure client SLAs, order accuracy, and fulfillment timelines are met. Monitors KPIs and service metrics and reports performance results to clients and internal management. Education and/or Experience Bachelor’s degree or equivalent Five-10 years related experience and/or training; or equivalent combination of education and experience #J-18808-Ljbffr The Everest Search GroupVacancy posted 2 days ago
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