Account Receivable Specialist

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a confident communicator with a strong sense of professionalism and empathy? We’re seeking experienced Account Receivable Specialists to join our high-performing team and help recover past-due consumer accounts while maintaining respectful and trust-based customer relationships.

As a Recovery Specialist, you’ll begin with our paid, two-week professional training program, where you’ll learn advanced recovery strategies and negotiation techniques. Once trained, you’ll work directly with customers to resolve outstanding balances and support their journey toward financial stability.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Use a variety of contact technologies and recovery strategies to locate the correct parties.
• Understand each customer’s financial situation and recommend appropriate payment solutions.
• Negotiate payment terms with empathy, tact, and professionalism.
• Handle both outbound and inbound calls effectively.
• Follow all required scripts, policies, and procedures with precision.
• Respond confidently to common objections and guide customers toward resolution.
• Meet monthly performance goals and complete other assigned duties.
• Attend team meetings and training sessions; stay current with updates to systems, processes, and program knowledge.
• Adhere to all attendance and scheduling requirements.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers