Program Manager

Job Details Level: Management, Job Location: STR Bucks - Levittown, PA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Category: Health Care, Work Location: Onsite, STR Bucks - Levittown, PA Schedule: Tuesday - Saturday 9am-5pm STR Bucks County is an outpatient mental health and substance use disorder treatment program in Levittown, Pennsylvania, offering partial hospitalization (PHP), intensive outpatient (IOP), and supportive housing for adults navigating substance use disorders, mental health conditions, and co-occurring disorders. As part of STR Behavioral Health’s comprehensive continuum of care, STR Bucks County provides individualized, evidence-based treatment to support recovery and help clients stay connected to their work, home, and community. Treatment plans are built around each person’s unique needs and goals — because recovery looks different for everyone. What we offer Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways Company Supported Continuing Education & Certification Multiple Health Plan Design Options Available Flexible Dental & Vision Plan Options 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Critical Illness (with health enrollment plan) 100% Company Paid Life & ADD 401K with Company Match Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts Generous Team Member Referral Program Parental Leave Position Summary The Program Manager oversees the Behavioral Health Technicians (BHTs) team at a designated facility. Their responsibilities include training, scheduling, and immediate supervision of the team. Additionally, they collaborate with the Executive Director to maintain client safety and customer service. The Program Manager also provides support for both staff and clients through various clinical and administrative activities, with the goal of achieving optimal client outcomes. Relationships and Contacts Within the organization: Maintains frequent and close working relationships with team members throughout all levels of the facility. Outside the organization: Initiates and maintains professional therapeutic engagement with clients/families, clinical providers, referral partners and vendors as needed and directed. Position Responsibilities Essential Responsibilities 1. Provides immediate supervision for BHTs in the oversite of clients ensuring client safety. 2. Participates in hiring process, training, coaching, mentoring, and completes annual employee evaluations. 3. Leads meetings for the BHTs team and engages team in performance improvement activities. 4. Collaborates with the Director and represents BHTs team in Treatment Team, Leadership, and other meetings as required. 5. Understands the organization’s vision and strategic goals. 6. Ensures contract compliance and program quality according to local state and federal laws, as well as best practices. 7. Ensures that the values and cultural beliefs are taken into account when assisting with the treatment of the clients. 8. Monitors program goals in alignment with established policies and procedures. 9. Promotes client involvement in the treatment facility; supports clients throughout their treatment journey. 10. Performs routine forms of daily client care while assisting and ensuring timely and effective clinical activities, charting and orientation completion. 11. Collaborates with the Clinical Director to ensure appropriate emotional support is provided to clients. 12. Communicates pertinent client information to the Clinical team in a timely manner. 13. Maintains timely/clinically appropriate documentation, ensuring BHTs are trained in and adhere to documentation processes. 14. Assists with the timely completion of administrative duties, including but not limited to checklists, answering phones, mail distribution, scheduling. 15. Assists with the timely completion of housekeeping duties, including cleaning of facilities (i.e., taking out trash, loading and unloading dishwasher, laundry, running errands and other duties as assigned). 16. Represents the BHTs team in treatment team meetings, leadership meetings, and other meetings as needed. 17. Conducts tours for clients, family members, students, visitors, as requested. 18. Updates job knowledge by participating in training and educational opportunities. 19. Serves as a trainer and mentor to the BHTs, providing coaching for continuous quality improvement. Additional Responsibilities 1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance. 2. Conducts chart audits following program policy timelines, as requested. 3. Consistently arrives to work on time, rarely missing scheduled shifts, and promptly notifies supervisor when absent. 4. Demonstrates an ability to adapt to changes in the facility function, management styles, and facility routines. 5. Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests. 6. Maintains positive attitude and acts as a team player with others on the treatment team. 7. Attends all supervisory trainings within assigned time frames as required by the facility. 8. Performs other duties as assigned. Qualifications Position requires a bachelor’s degree, a minimum 2 years’ experience in the Health & Human Service Field, preferably within a behavioral healthcare treatment setting and 1+ years of supervision experience. Additional Requirements Position requires incumbent to have a valid driver’s license, vehicle insurance and acceptable driving record. Clearance of criminal background, TB test, and any other mandatory state/federal requirements. Current CPR and First Aid certification Skill Competencies Program Manager job description p. 3 Revised: 5/30/24 Demonstrates proficiency in identifying communication barriers, active listening, and effective communication with professionals and families. Demonstrates an understanding of and adherence to professional boundaries. Demonstrates an understanding of rules/limits of patient confidentiality and maintains appropriate levels of client confidentiality/privacy. Demonstrates an understanding of identifying abuse/neglect in client population. Demonstrates conflict resolution techniques with team members. Demonstrates behavior that promotes positive customer relations with clients, staff, and visitors. Demonstrates behavior that promotes positive customer relations with clients, staff, and visitors. Contributes to continuous quality improvement – can identify performance improvement processes and verbalize role in the process. Demonstrates an understanding of and adherence to universal precautions, infection control and proper handwashing. Demonstrates proper procedures in responding to emergency and safety drills. Demonstrates the ability to recognize and respond to aggressive behavior and employ crisis intervention techniques. Demonstrates the ability to perform CPR and first aid. Demonstrates clinical knowledge of treatment services including established behavioral patterns (including age-related issues), therapeutic treatment methods and dietary/nutritional needs. Demonstrates the ability to recognize symptoms and distress of clients in treatment. Demonstrates the ability to observe, supervise and evaluate clients during meal/snack times and planned activities and off campus outings. Demonstrates the ability to “actively listen” and use effective communication when dealing with clients. Demonstrates the ability to maintain the client’s integrity when conducting room searches and/or observations. Demonstrates support and follows through with therapeutic recommendations from senior staff. Demonstrates the ability to relay pertinent information to treatment team as it affects client care. Demonstrates ability to safely transport and manage clients to appointments and community outings. Demonstrates a desire and willingness to model the facility’s mission within job responsibilities and uphold the mission within interactions with others. Demonstrates the ability to lead group(s) and mentors BHTs in these efforts. STR Bucks if applicable provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” #J-18808-Ljbffr