Collections Specialist

Collections Specialist On-Site | Alexandria, VA | Full-Time | $20 - $23/hr. Based on experience + Commission| Bilingual is a plus. Must complete full application for consideration. Who We Are Nationwide Credit Corporation (NCC) is a leading, results-driven collection agency headquartered in Alexandria, VA. With a reputation for excellence and a people-first approach, we specialize in recovering outstanding payments while upholding the highest standards of compliance and customer service. Who We're Looking For We’re seeking a Collections Specialist to join our high-performing Collections Department. You’ll be at the forefront of our efforts to recover past-due balances and help individuals resolve financial obligations in a respectful and solution-oriented way. If you're self-motivated, detail-oriented, and thrive in a fast-paced environment, we want to meet you. When Does Training Start? Training starts this June—don’t miss this opportunity! Monday to Friday, 8:00 AM - 5:00 PM. One scheduled Saturday per month, 9:00 AM - 1:00 PM. On-site position at our Alexandria headquarters (potential remote opportunity based on performance). What You’ll Do Make outbound calls to assist consumers in resolving their delinquent accounts. Process incoming payments: duties include entering payment into our database, request paid invoices, and charge credit cards, per request. Maintain notes of collection activities in FACS Workstation. Provide thorough and accurate documentation of collection efforts of customer accounts through our internal communication channels, as well as records of any payments collected from the customer. Follow the account guidelines outlined in documents/training materials. Balance the effective utilization of on-phone, wrap-up, wait, and talk time. Achieve production goals. Demonstrate precise client understanding. Ensure monthly compliance reports meet acceptable standards. Promptly and effectively address account and departmental needs and issues. Adhere to Federal and state laws as well as company policies in daily operations. Fulfill any additional duties as assigned. Experience and Desired Skills High School Diploma or GED required. 2 - 5 years of similar or related collections experience. Excellent communication and negotiation skills. Ability to identify solutions that enhance productivity and improve services. Strong attention to detail and organizational abilities. Independent work ethic with a team-player attitude. Ability to listen actively and respond with empathy and professionalism. Compensation & Benefits Hourly rate: $20.00 - $23.00, based on experience. Monthly commission potential. Comprehensive benefits package: 401(k) Medical, Dental and life insurance PTO and company-designated holidays Supportive team environment and growth opportunities Why Choose NCC? Join a thriving company where your voice matters and your success is recognized. At NCC, we’re more than just a call center—we’re a company focused on growth, integrity, and making a difference in the financial lives of others. #J-18808-Ljbffr Nationwide Credit Corp