Service Coordinator

Service Coordinator

Step into an exciting role as our On-Flex Service Coordinator, where you'll orchestrate every stage of the repair process for current Flexcar Members. This position offers the perfect blend of management and customer service, ensuring timely, high-quality repairs while building trust and satisfaction with every client interaction. Join a fast-paced team that values leadership, problem-solving, and an unwavering commitment to delivering an exceptional customer experience.

Job Description

Title: On-Flex Service Coordinator

Location: Auburn, MA

Compensation: $30.00 – 32.00 + Full Benefits

What You'll Do:

• Ensure the prompt and thorough repair of Flexcar vehicles for members at our hubs and utilizing our mobile services.
• Keep members proactively informed throughout the repair process, providing accurate wait time estimates and eliminating uncertainty.
• Deliver an outstanding on-site experience for members, from initial greeting to the completion of repairs and vehicle return.
• Coordinate with the repair and parts teams to ensure thorough preparation for upcoming appointments, avoiding any potential delays.
• Proactively reach out to members with upcoming appointments to confirm details and clarify any service issues in advance.
• Oversee the timely servicing of tow-in vehicles, providing members with consistent updates on repair status and completion.
• Monitor and maintain Mobile Service Van productivity metrics by ensuring fully scheduled daily routes and efficient dispatch operations.
• Ensure service advisor staff is actively working cases to completion

What Drives Success for this Role:

• Experience working with Microsoft Office Suite
• Tech Savviness – Experience working tech-driven operation, monitoring tickets, and assigning tasks through a proprietary operational tool set.
• Demonstrated history of being a quick learner and a passionate worker
• Operating as a team player in a fast-paced environment
• Flexibility to workdays, evenings, weekends and/or holidays
• Willingness to work outdoors (weather and other conditions vary)
• Ability to carry tools and marketing materials (up to 50 lbs.)
• Valid Driver's License and an acceptable driving record (per company standards)

What Tops Off the Tank:

• Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time.
• Save for Your Future! 401(k) with company match from day one of hire
• Benefits: Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee
• Uniforms
• Weekly Pay
• and other amazing perks!

Who are we?

Flexcar empowers all walks of life with the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 110 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

Flexcar is rapidly growing, and we want you to be a Flexter. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team member, but also to help build the future Flexcar.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.