Deposit Operations Specialist

The Deposit Operations Specialist is responsible for supporting the day-to-day operations of the Bank and will assist or perform various electronic banking activities, deposit operations activities, debit card support, and special projects related to Bank operations and e-Banking. In addition, this position will handle complex customer issues and escalated customer calls from the Bank’s Contact Center.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Performs electronic banking activities, deposit operations activities, debit card support, and special projects related to Bank operations and e-Banking.
• Provides customer support for online banking and cash management activities, e-banking, branch operations, back office processing, business and consumer debit cards, completing debit card disputes, and performing debit card maintenance, transaction reviews, and account research.
• Processes daily overdraft and exceptions items, deposit maintenance and account research, processing legal notices, CTR and customer claims, Account Analysis entry and maintenance, and items processing.
• Ensures accurate input and transmission of information.
• Prompts completion of daily duties to meet Federal Reserve deadlines.
• Sorts and delivers daily reports to department.
• Performs daily balancing of Automatic Clearing House account, Work in Process (WIP), and In-clearing.
• Processes wire transfer requests and ACH
• Reconciles various general ledgers and research differences for accuracy in financial reporting.
• Responsible for compliance with all BSA/AML/CTR programs and Unusual Transaction Reporting procedures.
• Researches and resolves unbalanced transactions.
• Assists with the completion of systems integrations, upgrades, or releases and operations procedures.
• Supports Banking Operations leadership in maintaining, producing and distributing various reports and documents involving branch audits and other operationally focused activities. Reviews daily reports to verify balancing functions and procedures are completed.
• Communicates effectively with immediate supervisor on all important department matters and developments. Includes responding to questions from internal departments and leadership regarding department activities.
• Understands and complies with bank policy, laws, regulations, as applicable to your job duties.
• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

KNOWLEDGE, SKILLS and ABILITIES

• Professional demeanor and a strong work ethic.
• Strong ability to proactively anticipate and solve the customers concerns.
• Strong ability to multitask and re-prioritize tasks as required.
• Proactive and enthusiastic.
• Strong and effective verbal and listening skills to provide courteous and professional customer service.
• Strong ability to remain calm, courteous and professional when handling difficult calls and requests.
• Strong ability to develop and maintain working knowledge of the organization’s products and services.
• Self- motivated, resourceful, productive team member.
• Must enjoy a fast paced, customer driven environment
• Ability to build positive relationship with customers and other team members
• Effective PC skills including, electronic mail, intranet and industry standard applications.
• Ability to learn and use additional applications as necessary.
• Ability to use phone system effectively.
• Ability to shift gears quickly is important

EDUCATION/EXPERIENCE REQUIREMENTS

High school diploma or equivalent work experience.

College degree or equivalent work experience.

Advanced degree or equivalent experience.

Required Years of Work Experience: 1+

PREFERRED KNOWLEDGE SKILLS AND EXPERIENCE FOR THIS JOB

Previous experience in financial services and /or experience working in a contact center.

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• Monday to Friday