Service Desk Supervisor

To enhance the IT Service Desk operations, the full-time Service Desk Supervisor will provide hands-on supervision, mentor staff, and oversee the delivery of technology support across multiple locations, with remote work flexibility. Key responsibilities Supervise, mentor, and evaluate Service Desk staff while managing scheduling and prioritization of support activities Monitor performance metrics and implement continuous improvement initiatives in line with ITIL best practices Handle technical escalations and participate in training new Service Desk analysts, ensuring excellent customer service throughout Required qualifications Four-year technical degree or equivalent work experience 6+ years of Service Desk experience in an enterprise environment 6+ years of Microsoft product support experience, including Windows 11 and Microsoft Office Suite 2+ years of supervisory experience leading a team of five or more Experience with project management and a creative approach to automation using AI tools Virtual Vocations Inc